Question

我正在尝试在otrs系统中创建票证，但它仍然返回301：永久移动。我正在使用OTRS 5 Free。

我的要求是：https://some.domain.com/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket

信息正文：

---
Debugger:
  DebugThreshold: debug
  TestMode: '0'
Description: Ticket Connector REST Sample
FrameworkVersion: 4.x git
Provider:
  Operation:
    SessionCreate:
      Description: Creates a Session
      MappingInbound: {}
      MappingOutbound: {}
      Type: Session::SessionCreate
    TicketCreate:
      Description: Creates a Ticket
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketCreate
    TicketGet:
      Description: Retrieves Ticket data
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketGet
    TicketSearch:
      Description: Search for Tickets
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketSearch
    TicketUpdate:
      Description: Updates a Ticket
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketUpdate
  Transport:
    Config:
      KeepAlive: ''
      MaxLength: '100000000'
      RouteOperationMapping:
        SessionCreate:
          RequestMethod:
          - POST
          Route: /Session
        TicketCreate:
          RequestMethod:
          - POST
          Route: /Ticket
        TicketGet:
          RequestMethod:
          - GET
          Route: /Ticket/:TicketID
        TicketSearch:
          RequestMethod:
          - GET
          Route: /Ticket
        TicketUpdate:
          RequestMethod:
          - PATCH
          Route: /Ticket/:TicketID
    Type: HTTP::REST
RemoteSystem: ''
Requester:
  Transport:
    Type: ''

这是我的服务配置：

django-allauth==0.23.0

SOCIALACCOUNT_PROVIDERS = {
  'google':
    { 'SCOPE': ['profile', 'email'],
      'AUTH_PARAMS': { 'access_type': 'online' }
    }}

你能帮我解决这个问题吗？

Answer 1

如果您收到HTTP 301错误，这很可能意味着您没有正确配置您的Web服务器，并且您的服务器会重定向到某个位置。 OTRS通常使用200 OK或500 Internal server error进行回复。

检查您的apache日志，看看那里发生了什么。

我可以像curl一样创建一张票：

curl "http://example.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=login&Password=sekret" \
-H "Content-Type: application/json" \
-d @create_ticket.json

其中create_ticket.json将是这样的：

{
   "Ticket" : {
      "Queue" : "Raw",
      "Priority" : "3 normal",
      "CustomerUser" : "max",
      "Title" : "REST Create Test",
      "State" : "open",
      "Type" : "Unclassified"
   },
   "Article" : {
      "ContentType" : "text/plain; charset=utf8",
      "Subject" : "Rest Create Test",
      "Body" : "This is only a test"
   }
}

Answer 2

我的网址中遗漏了otrs文件中未提及的内容，因此我更改了https://some.domain.com/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket 至 https://some.domain.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket 它有效。

无法通过通用接口创建otrs票证

2 个答案: