Question

我在python中创建了一个脚本来自动打开OTRS上的票证。

SERVER = "mailserver.domain"
FROM = "ZABBIX<zabbix@domain>"
SUBJECT = "{0}-{1}[ZABBIX] Do something".format(date,hour)
TO = ["otrs.ticket@domain"] 
CC = someone@domain
BODY = "[{0}] Caracteres randomicos para evitar reabertura de chamado no OTRS\n\n\n".format(RANDOM)
REPLY = "dudeIT@domain"
Cmd = 'cat {2} | isql DATABASE01 {0} {1} -b -c -d, > {3}'.format(User,Pass,QuerySQL,FileTXT
Converte = 'unix2dos %s '% FileCSV

exec_query = os.system(Cmd)

tcsv = open(FileCSV,"wb")
ftxt = open(FileTXT, "rt")
for line in ftxt:
    tcsv.write(line.replace(',',';'))

tcsv.close()
ftxt.close()

exec_converte = os.system(Converte)

TEXT = MIMEText(BODY.encode('latin-1'),'plain')
msg = MIMEMultipart()
msg['Subject'] = SUBJECT
msg['From'] = FROM
msg['To'] = ', '.join(TO)
msg['Cc'] = CC
msg['reply-to'] = REPLY
destinatarios = TO + CC.split(",")
part = MIMEBase('application', "octet-stream")
part.set_payload(open(FileCSV,"rb").read())
Encoders.encode_base64(part)
part.add_header('Content-Disposition', 'attachment;
filename=List_Files.csv')`

msg.attach(part)
msg.attach(TEXT)
server = smtplib.SMTP(SERVER)

在测试脚本时（对于不良做法的错误等而感到抱歉），外观很好，正文（短信）和附件都没问题。但是当我将电子邮件发送给OTRS时。该文本不会显示在票证正文中，而是OTRS会显示以下消息：＆＃34; no text message =＆gt;见附件。

需要帮助来解决此问题。

Answer 1

支持解决方案。

我无法找出导致问题的原因，但是以HTML格式发送消息解决了问题。

BODY = "<html>
       <head></head>
        <body>
        <p>[{0}] Caracteres randomicos para evitar reabertura de chamado no OTRS
       </body></html>".format(RANDOM)

...
TEXT = MIMEText(BODY,'html')

OTRS在正文中没有文字信息

1 个答案: