Question

我正在使用Twilio和Python设置电话树。我正在尝试获取呼叫者所在队列的名称以及向代理发送SMS警报。我已经收集到队列的名称是<Enqueue>动词中的名词，但是找不到关于如何获得该名称的任何内容。代码..

此部分响应<Gather>动词，并根据用户输入的内容将呼叫者分配到队列。

@app.route('/open', methods=['POST'])
def open():
    response = twiml.Response()
    if request.form['Digits'] == "1":
        response.enqueue("general", waitUrl="/wait")
    elif request.form['Digits'] == "2":
        response.enqueue("current", waitUrl="/wait")
    return str(response);

此部分告诉来电者他们在队列中的位置，播放保持音乐以及发送短信。它目前在request.form['QueueSid']的位置是我想放置的友好名称＆＃34;队列 - 例如，＆＃34; general。＆＃34;

@app.route('/wait', methods=['POST'])
def wait():
    response = twiml.Response()
    response.say("You are %s in the queue." % request.form['QueuePosition'])
    response.play("http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.mp3")
    account_sid = "*****"
    auth_token = "*****"
    client = TwilioRestClient(account_sid, auth_token)
    client.sms.messages.create(to="+15555555555", from_="+15555555554", body="A caller is in the call queue - %(num)s in queue %(queue)s" % {"num": request.form['From'], "queue" : request.form['QueueSid']})
    return str(response)

谢谢！

Answer 1

事实证明，我需要使用Twilio client根据其SID获取队列的详细信息。这些细节包括我在寻找的内容，friendly_name。以下是解决方案的更新代码 -

@app.route('/wait', methods=['POST'])
def wait():
    response = twiml.Response()
    response.say("You are %s in the queue." % request.form['QueuePosition'])
    response.play("http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.mp3")
    account_sid = "*****"
    auth_token = "*****"
    client = TwilioRestClient(account_sid, auth_token)
    queue = client.queues.get(request.form['QueueSid']) #Get the queue based on SID
    friendlyName = queue.friendly_name; #Obtain the queue's Friendly Name
    client.sms.messages.create(to="+15555555555", from_="+15555555554", body="A caller is in the call queue - %(num)s in queue %(queue)s" % {"num": request.form['From'], "queue" : friendlyName}) #SMS with caller ID and queue's friendly name
    return str(response)

希望这有助于某人...... :)

获取调用者所在队列的名称，Twilio

1 个答案: