Question

昨天，我发现一个问题，即在成功进行新订阅后，RingOut呼叫正在进行时，没有发布到指定URL的webhook。

到目前为止，当我的应用程序订阅事件（如下所述）时，我发现整个过程都很顺利，我的webhook端点总是从RingCentral返回。但是，在此之后，到目前为止，对该webhook端点进行了ZERO回发。

webhook端点始终可访问且无问题。

此刻，我相信没有来自RingCentral的回发，但我对此不太确定。

我想了解如何调查此问题的一些指导。

重现问题的步骤：

制作新订阅或忽略以下活动的有效 webhook 订阅：
- /restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true&sipData=true
- /restapi/v1.0/account/~/extension/~/presence/line/presence?detailedTelephonyState=true
拨打RingOut电话。

Answer 1

我发现了同样的问题，因为我构建了这个示例应用程序，展示了带有RingCentral的Webhooks如何运作：https://github.com/bdeanindy/ringcentral-webhook-basics

> ringcentral-webhook-basics@0.1.0 start /Users/benjamin.dean/MyApps/ringcentral-webhook-basics
> node index.js

PORT:  3000
Server is listening on port:  3000
LOGIN SUCCESS DATA:  { access_token: 'HIDDEN',
  token_type: 'bearer',
  expires_in: 3600,
  refresh_token: 'HIDDEN',
  refresh_token_expires_in: 604800,
  scope: 'ReadMessages Faxes ReadPresence ReadAccounts EditExtensions RingOut SMS InternalMessages ReadCallLog ReadCallRecording Accounts',
  owner_id: 'HIDDEN',
  endpoint_id: 'HIDDEN' }

BODY:  
Subscription Response:  { uri: 'https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/HIDDEN',
  id: 'HIDDEN',
  creationTime: '2016-09-15T22:48:45.877Z',
  status: 'Active',
  eventFilters: 
   [ '/restapi/v1.0/account/133128004/extension/134694004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/133128004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/664573005/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/133165004/presence?detailedTelephonyState=true',
     '/restapi/v1.0/account/133128004/extension/138323004/presence?detailedTelephonyState=true' ],
  expirationTime: '2016-09-22T22:48:45.877Z',
  expiresIn: 604799,
  deliveryMode: 
   { transportType: 'WebHook',
     encryption: false,
     address: 'http://fbe654d0.ngrok.io/webhooks?auth_token=HIDDEN' } }

Just made a call from soft phone to my mobile device (no events are arriving).

Now I am going to hangup the call and then I am going to change the availability status of the user to see if that generates events...    

BODY:  {"uuid":"88474bfa-061e-4184-9e39-3ca78e51e1be","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"ad355889-74cc-4db1-9fd0-fc20f442c261","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"bc236a49-e01b-4c3f-bb75-872745381a3b","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"26ba88c0-0554-4ff7-8dfb-e1f597306176","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"4efc4740-3b26-43a4-8c74-e984a778c364","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"b2d76ced-b860-4fb9-af1d-aeb55cf2bf0f","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"b3d53990-26ae-4241-8eac-0acfe210c6cb","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"f22cec6d-3f0e-4a10-aa6b-e3a726fe8e61","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"4a3aebe7-8fd7-411b-8cf6-6809be3491a1","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:34.418Z","subscriptionId":"9dc0fbd3-b5dc-4b09-9dd1-db61098b6195","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"54fe63e4-6cec-4da7-b91b-02066f2218d7","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"ad355889-74cc-4db1-9fd0-fc20f442c261","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"3abf1018-816b-48cd-a8b5-eb7c484f25bc","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"26ba88c0-0554-4ff7-8dfb-e1f597306176","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"70fba7c1-e820-408c-897f-387d23aad789","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"f22cec6d-3f0e-4a10-aa6b-e3a726fe8e61","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"20a4207e-9574-43ad-8246-afb2bb728853","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"b2d76ced-b860-4fb9-af1d-aeb55cf2bf0f","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}
BODY:  {"uuid":"aa3d2e9f-dde5-4259-b14d-f105056784d1","event":"/restapi/v1.0/account/133128004/extension","timestamp":"2016-09-15T22:50:37.431Z","subscriptionId":"9dc0fbd3-b5dc-4b09-9dd1-db61098b6195","body":{"extensions":[{"extensionId":"133128004","eventType":"Update"}]}}

So we are not receiving any telephony events for VOIP, but we are receiving presence events for the extension.

Now, let's try sending an SMS and see if we receive any events.
Nope, no events for SMS either.

我发现没有按预期将电话相关事件发布到我的webhook端点，但扩展存在事件（可用性的更新和修改）正在生成事件。

我已联系我们的工程团队调查此问题并帮助解决此问题。

感谢您报告此Janielle。我会在修复后更新这篇文章。

RingCentral：成功进行新订阅后，RingOut呼叫正在进行时，没有发布webhook

1 个答案: