Question

我对SoftLayer_Ticket有一些疑问：

SoftLayer_Ticket :: createStandardTicket

我对参数感到困惑：http://sldn.softlayer.com/reference/services/SoftLayer_Ticket/createStandardTicket。

这个api的一些参数（attachmentId，rootPassword ...）是可选的，但我找不到省略它们的方法。我想我可以使用“paramName = XXX”来指定我需要的参数，并调用如下： client['Ticket'].createStandardTicket(templateObject=templateObject,contents=contents, attachedFiles=attachedFiles)

但它失败了。如果我想附加一些文件而不是服务器，我该如何调用这个函数？请举个例子，谢谢〜
SoftLayer_Ticket :: addAttachedFile

我想通过此API附加一些文件：

test.txt（文本文件）和test.png（图片）

我成功附加了test.txt，但未能附上test.png。

代码：

import SoftLayer

from SoftLayer import utils

class Ticket_Manager(object):
    def __init__(self, client):
        self.sl_account = client['Account']
        self.sl_ticket = client['Ticket']
        self.sl_ticket_subject = client['Ticket_Subject']

    def test_attach_files(self, ticket_config):
        if ticket_config.has_key('attachedFiles'):
            for file in ticket_config['attachedFiles']:
                print self.sl_ticket.addAttachedFile(file, id=27333259)

    def test_create_ticket(self, ticket_config):
        pass

if __name__ == '__main__':
    client = SoftLayer.create_client_from_env(username=API_USERNAME,api_key=API_KEY)

    ticket_mgt = Ticket_Manager(client)
    ticket_contents = 'SoftLayer API(SoftLayer_Ticket) test, thanks!'
    with open('test.txt', 'rb') as file1:
        bytes_stream1 = file1.read()
        file1.close()

    with open('test.png', 'rb') as file2:
        bytes_stream2 = file2.read()
        file2.close()

    ticket_config = {
        'subjectId':1522,
        'title':'SoftLayer API test(no need to reply)',
        'contents':ticket_contents,
        'serverId':0,
        'serverRootPassword':'',
        'accessPort':'',
        'serverType':'virtual',
        'type':'standard',
        'attachedFiles':[
            {
                'filename':'test.txt',
                'data':bytes_stream1
            },
            {
                'filename':'test.png',
                'data':bytes_stream2
            }
        ],
        'attachedAdditionalEmails':[
        ]
    }

    ticket_mgt.test_attach_files(ticket_config)

我在linux下运行这个脚本，遇到了这个例外：

SoftLayer.exceptions.SoftLayerAPIError：SoftLayerAPIError（SoftLayer_Ticket）：找不到有效的身份验证标头。

Answer 1

问题1：

必须传递所有参数，以便您可以避免任何问题，但您可以将它们设置为空。

尝试此示例附加文件，它工作正常：

"""
Create Standard Ticket

This script creates a standard support ticket with file attached

Important manual pages:
http://sldn.softlayer.com/reference/services/SoftLayer_Ticket/createStandardTicket
http://sldn.softlayer.com/reference/datatypes/SoftLayer_Ticket
http://sldn.softlayer.com/reference/datatypes/SoftLayer_Ticket/createStandardTicket_File_Attachment

License: http://sldn.softlayer.com/article/License
Author: SoftLayer Technologies, Inc. <sldn@softlayer.com>
"""
import SoftLayer

# Define your SoftLayer username and apiKey
USERNAME = 'set me'
API_KEY = 'set me'

# Declare the API client
client = SoftLayer.Client(username=USERNAME, api_key=API_KEY)

# Build a SoftLayer_Ticket object
templateObject = {
                    "assignedUserId": 123123,
                    "subjectId": 1522,
                    "title": "ticket example"
                   }
# Define contents
contents = 'this the ticket content'

# Define the name of a file that is uploaded to the SoftLayer API.
filename = "TestPicture.jpg"

# Reading file
with open("C:/Users/Ruber Cuellar/Pictures/allow.jpg", "rb") as f:
    byte = f.read()
    f.close()

# Build SoftLayer_Container_Utility_File_Attachment object
attachedFiles = [
                  {
                    "filename": filename,
                    "data": byte
                  }
                ]

# Define additional parameters
attachId = 0
rootPassword = ""
controlPanelPassword = ""
accesPort = ""

try:
    result = client['SoftLayer_Ticket'].createStandardTicket(templateObject, contents, attachId, rootPassword, controlPanelPassword, accesPort, attachedFiles)
    print (result)
except SoftLayer.SoftLayerAPIError as e:
    print("Unable to create standard ticket. "
          % (e.faultCode, e.faultString))

问题2：

正如我所见，您正在使用此方法：addAttachedAdditionalEmails，如果要附加文件，则需要使用：SoftLayer_Ticket::addAttachedFile方法，如果需要，它只允许附加单个文件要在一次调用中附加多个文件，请尝试使用此方法：SoftLayer_Ticket::addUpdate

另外，例外：

SoftLayer.exceptions.SoftLayerAPIError： SoftLayerAPIError（SoftLayer_Ticket）：没有有效的身份验证标头找到。

这是与身份验证相关的内容，如果您可以提供您正在尝试的代码，那么确定可能存在的问题会很有帮助

更新

我查看并验证了您的脚本是否成功运行。但是，报道了一个问题：

https://github.com/softlayer/softlayer-python/issues/506

看一下它的解决方案：

https://github.com/softlayer/softlayer-python/pull/507

SoftLayer API：如何创建故障单并将文件附加到故障单

1 个答案: