Question

我根据客户页面上用户的电子邮件地址配置了otrs开源版本进行身份验证。我们有什么方法可以根据用户名进行身份验证吗？

Answer 1

是的，这是可能的。

OTRS（DB，LDAP，BASIC）的身份验证后端是什么

如果是DB，请在Kernel / Config.pm

中添加这些行

$Self->{'Customer::AuthModule'}                       = 'Kernel::System::CustomerAuth::DB';
$Self->{'Customer::AuthModule::DB::Table'}            = 'customer_user';
$Self->{'Customer::AuthModule::DB::CustomerKey'}      = 'login';

它会将所需的customerKey设置为表customer_user

的登录列

更新＃1

那么，在这种情况下编辑您的Config.pm文件并添加以下行：

注意变量LDAP :: UID，CustomerKey和UserCustomerID的映射。检查您的AD并确保每个客户在sAMAccountName

中具有独特价值

 $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

 $Self->{CustomerUser} = {
      Module => 'Kernel::System::CustomerUser::LDAP',
      Params => {
      Host => 'host.example.com',
      BaseDN => 'OU=BaseOU,DC=example,DC=com',
      SSCOPE => 'sub',
      UserDN =>'otrs_ldap',
      UserPw => 'PASSWORD',
    },
# customer unique id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };

基于用户名的OTRS AD身份验证

1 个答案: