WAV文件无法正常工作。我该如何解决？

Question

我有一个来自手机公司呼叫中心的文件。它应该是我与他们交谈的录音。我尝试使用Windows Media Player，VLC Media Player和Audacity打开它。但它没有用。

你知道如何解决这个问题吗？

以下是电子邮件中包含文件的所有文字：

If you are having difficulty playing the attached multimedia file(s) using Windows Media Player, contact your technical support representative


------------ Segment-related information -------------

Contact ID = 9120617573350001032
Start Time = 14/07/2014 10:02:13
Local Start Time = 14/07/2014 10:02:13
End Time = 14/07/2014 10:16:11
Local End Time = 14/07/2014 10:16:11
Extension = 11134
Agent = שלו, מלי
PBX ID = 11134
Duration = 00:13:58
Dialed From (ANI) = 11134          
Dialed To (DNIS) = 0545920155     
Remarked On =
Remarked By =
Remark =
Acquisition Module = 17
Channel = 286
Screen Acquisition Module = 14
With Screens = 1
Direction = 2
Switch Call Id = 2144221398988751
WrapUp Time = 00:00:34
Switch Name = Cosmocom2
Custom Data 1 = 1
Custom Data 2 = 10.91.12.53
Custom Data 3 = 11134:10.19.221.155:6815 Custom Data 4 = 2144221398988751000 Custom Data 5 = שירות חול Custom Data 6 = 0545920155 Custom Data 7 = XEN16113 Custom Data 8 = Custom Data 9 = חול חבילות Custom Data 10 = 4806591 Custom Data 11 = Custom Data 12 = Custom Data 13 = Custom Data 14 = Custom Data 15 = Custom Data 16 = Custom Data 17 = Custom Data 18 = Custom Data 19 = Custom Data 20 = Custom Data 21 = Custom Data 22 = Custom Data 23 = Custom Data 24 = Custom Data 25 = Custom Data 26 = Custom Data 27 = Custom Data 28 = Custom Data 29 = Custom Data 30 = Custom Data 31 = Custom Data 32 = Custom Data 33 = Custom Data 34 = Custom Data 35 = Custom Data 36 = Custom Data 37 = Custom Data 38 = Custom Data 39 = Custom Data 40 = Custom Data 41 = Custom Data 42 = Custom Data 43 = Custom Data 44 = Custom Data 45 = Custom Data 46 = Custom Data 47 = Custom Data 48 = Custom Data 49 = Custom Data 50 = Custom Data 51 = Custom Data 52 = Custom Data 53 = Custom Data 54 = Custom Data 55 = Custom Data 56 = Custom Data 57 = Custom Data 58 = Custom Data 59 = Custom Data 60 = Custom Data 61 = Custom Data 62 = Custom Data 63 = Custom Data 64 = Custom Data 65 = Custom Data 66 = Custom Data 67 = Custom Data 68 = Custom Data 69 = Custom Data 70 = Custom Data 71 = Custom Data 72 = Custom Data 73 = Custom Data 74 = Attached file name: AudioOnly_Site_01_AudioModule_17_AudioChannel_286_14-Jul-2014_07.02.13.500.WAV

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这是指向文件本身的链接：https://drive.google.com/file/d/0B1r5xyHzGXL9Rl8td2dQdXFlU3puVWZ5aXFCcUZ4V3h2UmE4/view?usp=sharing

Answer 1

根据WAV标头中的fmt块，音频数据使用VoiceAge Corporation中名为WAVE_FORMAT_VOICEAGE_AMR_WB的格式进行编码。这不是台式机上常用的格式，但更常用于移动设备。您需要安装支持该格式的音频编解码器，否则您应该要求呼叫中心将其WAV文件转换为更常见的桌面格式，如PCM或GSM 6.10。