我们正在尝试使用报告API从Five9的服务器访问数据。我们在下面编写了代码，但没有得到任何结果。对我来说，问题是使用Authentication to Five9的服务器。请检查帮助我们了解我们如何定期为特定广告系列提取数据，并将其存储在数据仓库中。
<?php
$soapUser = "USERNAME"; // username
$soapPassword = "DEMOPASSWORD"; // password
$soap_options = array( 'login' => $soapUser, 'password' => $soapPassword );
$auth_details = base64_encode($soapUser.":".$soapPassword);
$client = new SoapClient("https://api.five9.com/wsadmin/v2/AdminWebService?wsdl", $soap_options);
$header = new SoapHeader("https://api.five9.com/wsadmin/v2/AdminWebService/getCallLogReport", "authentication", "Basic $auth_details");
//echo "Response:\n" . $client->__getLastResponse() . "\n";
$client->__setSoapHeaders($header);
$xml_data = '<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v2="http://service.admin.ws.five9.com/v2/AdminWebService/getCallLogReport">
<soapenv:Header/>
<soapenv:Body>
<v2:getCallLogReport>
<campaigns>Campaign1</campaigns>
</v2:getCallLogReport>
</soapenv:Body>
</soapenv:Envelope>';
echo $result = $client->getCallLogReport($xml_data, "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl", "https://api.five9.com/wsadmin/v2/AdminWebService/getCallLogReport",0);
?>
示例XML
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v2="http://service.admin.ws.five9.com/v2/">
<soapenv:Header/>
<soapenv:Body>
<v2:getCallLogReport>
<!--Optional:-->
<time>
<!--Optional:-->
<end>?</end>
<!--Optional:-->
<start>?</start>
</time>
<!--Optional:-->
<criteria>
<!--Optional:-->
<ANI>?</ANI>
<!--Zero or more repetitions:-->
<agents>?</agents>
<!--Zero or more repetitions:-->
<callTypes>?</callTypes>
<!--Zero or more repetitions:-->
<campaigns>?</campaigns>
<!--Optional:-->
<DNIS>?</DNIS>
<!--Zero or more repetitions:-->
<dispositions>?</dispositions>
<!--Zero or more repetitions:-->
<lists>?</lists>
<!--Zero or more repetitions:-->
<skillGroups>?</skillGroups>
</criteria>
</v2:getCallLogReport>
</soapenv:Body>
</soapenv:Envelope>
答案 0 :(得分：6)
我知道这是一个老问题，但我们最近转而使用Five9，我找不到任何PHP示例。以下说明如何使用标准凭据进行连接，并执行呼叫列表。我已经包含了整个选择标准结构（已注释掉）供您参考。如果包含选择属性，则必须指定相应的条件。
$soap = null;
$wsdl = "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl";
$user = "yourloginid";
$pass = "yourpassword";
$soap_options = array("login" => $user, "password" => $pass);
$soap = new SoapClient($wsdl, $soap_options);
/* create the callLogReportCriteria data selection structure */
$arryParams['time'] = array("start" => "2013-05-05T00:00:01",
"end" => "2013-05-05T09:00:00");
$arryParams['criteria'] = array("callTypes" => array("INBOUND","OUTBOUND"));
/************ Entire Structure for selection criteria *************/
/*$arryParams['criteria'] = array("ANI" => "6178752803",
"Agents" => "",
"callTypes" => array("INBOUND","OUTBOUND"),
"campaigns" => "",
"dispositions" => "",
"Lists" => "",
"skillGroups" => ""
);*/
$result = $soap->getCallLogReport($arryParams);
if(isset($result->return->records)) {
/* you have records returned */
$objRecords = $result->return->records;
for($i=0 ; $i < sizeof($objRecords) ; $i++) {
/* do your processing */
printf("ANI: %s<br />", $objRecords[$i]->values->data[3]); //4th element has ANI
}
}
某些代码行可以合并，但为了便于理解，我将它们分解了出来。您还需要在实际的SOAP调用周围使用try / catch来进行错误处理。
希望这有助于缩短某人的学习曲线。我知道一个月前我会喜欢这个!!
答案 1 :(得分：4)
看起来您的问题是您在soap标头中发送base64编码的用户名/密码。它实际上需要包含在http标头中。我的解决方案是红宝石，但希望它可以帮助你。
soap_client = Savon.client(
endpoint: "https://api.five9.com/wsadmin/AdminWebService/",
namespace: "http://service.admin.ws.five9.com/",
headers: { "Authorization" => "Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==" },
env_namespace: :soapenv,
namespace_identifier: :ser,
ssl_verify_mode: :none
)
message = {
"lookupCriteria" => {
"criteria" => {
"field" => "email_address",
"value" => "something@example.com"
}
}
}
response = soap_client.call(:getContactRecords, message: message)
p response.body
所以你的XML最终看起来像这样。
SOAP request: https://api.five9.com/wsadmin/AdminWebService/
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==, SOAPAction: "getContactRecords",
Content-Type: text/xml;charset=UTF-8, Content-Length: 471
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ser="http://service.admin.ws.five9.com/" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ser:getContactRecords>
<lookupCriteria>
<criteria>
<field>email_address</field>
<value>something@example.com</value>
</criteria>
</lookupCriteria>
</ser:getContactRecords>
</soapenv:Body>
</soapenv:Envelope>
HTTPI POST request to api.five9.com (httpclient)
SOAP response (status 200)
<env:Envelope xmlns:env='http://schemas.xmlsoap.org/soap/envelope/'>
<env:Header></env:Header>
<env:Body>
<ns2:getContactRecordsResponse xmlns:ns2="http://service.admin.ws.five9.com/" xmlns:ns3="http://service.admin.ws.five9.com/v1/">
<return>
<fields>number1</fields>
<fields>email_address</fields>
<records>
<values>
<data>5555555555</data>
<data>something@example.com</data>
</values>
</records>
</return>
</ns2:getContactRecordsResponse>
</env:Body>
</env:Envelope>
答案 2 :(得分：1)
@JesseQ很好的例子！帮了我一吨。以下是我如何将其设置为在他们的武器库中运行任何Five9报告，包括您自己创建的报告。对于自定义报告，您需要创建一个新文件夹/报告，并将其放在Five9 Web门户的“自定义报告”部分中。希望这会有所帮助。
MySQL数据库连接（dbConnect.php）
<?php
$mysqli = new mysqli("your db's IP address", "your db user", "your db password", "your db");
if ($mysqli->connect_error) {
die('Connect Error: (' . $mysqli->connect_errno . ') ' . $mysqli->connect_error);
}
?>
Five9 / MySQL数据库导入
<?php
require_once("../include/dbConnect.php");
$startDate = new DateTime();
$endDate = new DateTime();
$startDate->setDate(2015, 07, 22);
$endDate->setDate(2015, 07, 22);
$five9 = "https://api.five9.com/wsadmin/v2/AdminWebService?wsdl";
$five9Credentials = array("login" => "your Five9 username", "password" => "your Five9 password");
$soap = new SoapClient($five9, $five9Credentials);
$runReportParam["criteria"]["time"] = array("start" => $startDate->format("Y-m-d\T00:00:00"), "end" => $endDate->format("Y-m-d\T23:59:59"));
$runReportParam["folderName"] = "My Custom Reports";
$runReportParam["reportName"] = "My First Report";
$runReportResult = $soap->runReport($runReportParam);
if(isset($runReportResult->return)){
$runReportData = $runReportResult->return;
$isReportRunningParam["identifier"] = $runReportData;
$isReportRunningParam["timeout"] = 10;
$isReportRunningResult = $soap->isReportRunning($isReportRunningParam);
if(empty($isReportRunningResult->return)){
$getReportResultParam["identifier"] = $runReportData;
$getReportResult = $soap->getReportResult($getReportResultParam);
if(isset($getReportResult->return->records)){
$getReportResultData = $getReportResult->return->records;
echo "[" . date("Y-m-d h:i:s") . "] " . $runReportData . "\n";
for($x = 0; $x < $xx = count($getReportResultData); $x++){
$query = "REPLACE INTO MyTable(
CallDate, CallTime, DNIS, Disposition, Zip, AreaCode, ANI)
VALUES (?,?,?,?,?,?,?)";
$result = $mysqli->prepare($query);
$result->bind_param("sssssss",
$getReportResultData[$x]->values->data[0],
$getReportResultData[$x]->values->data[1],
$getReportResultData[$x]->values->data[2],
$getReportResultData[$x]->values->data[3],
$getReportResultData[$x]->values->data[4],
$getReportResultData[$x]->values->data[5],
$getReportResultData[$x]->values->data[6]
);
$result->execute();
$result->store_result();
if ($result->error){
die('Connect Error: (' . $result->errno . ') ' . $result->error);
}
echo "[" . date("Y-m-d h:i:s") . "] " . $x . "\n";
}
} else {
echo "Error: " . $runReportData . " returned no data";
}
} else {
echo "Error: " . $runReportData . " exceeded the report runtime limit";
}
} else {
echo "Error: " . $runReportParam["reportName"] . " wasn't found";
}
$mysqli->close();
?>