谁可以帮助我。如果我不能正确解释所有内容,我想对不起,因为英语不是我的母语。我正在做的是创建一个Google表单。这是示例。
第一部分:
Google Form 1 |电子表格1:在Google表单中,一旦输入信息。电子表格更新了每一行。 IT人员将根据报告解决问题。 IT人员完成后,将使用Google Form 2。
第二部分:
Google Form 2 |电子表格2:IT人员使用第二个Google表单关闭票证或待处理票证。如果IT人员提交了表单,它将发送电子邮件到电子表格1中找到的电子邮件地址,并说出票证ID(在电子表格1和2中找到的列),说票证状态(在电子表格2中找到的列),例如在电子邮件上报告问题详细信息(在电子表格1上找到的列)。怎么办?
这是我编写的代码。
function myFunction(e) {
// declare variables
var Timestamp = e.values[0];
var TicketID = e.values[1];
var Email = e.values[2];
var Status = e.values[3];
var ss = SpreadsheetApp.openById(INSERT SPREADSHEET ID 1 INSIDE);
var DetailsCol = 6; // column number of Report Problem Details from Spreadsheet 1
/* This is the part I not know how to get. I want to compare Ticket ID
from Spreadsheet 1 to Spreadsheet 2, and if they’re same, then it returns the value of
“Report Problem Details” that is associate to the Ticket ID match,
and save it to Spreadsheet 2 column F, then send email with this value.*/
var ss1value = ss.getDataRange().getValues();
for(var i = 0; i<data.length;i++){
if(data[i][1] == TicketID){ //start 0 index
return i+1;
}
}
ss1value.getRange(i, 5).setValue(Report Problem Details);
// Email Send
var Subject = "Ticket Status";
var Message =
'<!DOCTYPE html> ' +
"<html><head>" +
"<table border='1' width='300'>" +
"<tr><td>Case ID</td><td>" + TicketID +
"<tr><td>Status</td><td>" + Status +
"<tr><td>Problem Description</td><td>" + 'Details' +
"</table>" +
MailApp.sendEmail(Email, Subject, "", {htmlBody: Message});
}
答案 0 :(得分:0)
您正在使用Google Forms和Google Sheets构建支持票证系统。您在匹配两个电子表格中的票证编号时遇到问题。
提供以下脚本是简化票证管理的一种方式,因此不需要“匹配”。有两个脚本:
so5894534201(e)
:应作为Installable onFormSubmit触发器安装。onEdit(e)
:执行onEdit的脚本。 so5894534201(e)
通常的方法是用户提交更新表单响应表的表单。 onFormSubmit捕获响应并将其添加到“支持”表中。它还添加了一个额外的字段“状态”,并为其分配了数据验证规则(选项为“打开”,“待处理”和“关闭”),并将初始值设置为“打开”。
onEdit(e)
这会注意支持页上状态的变化。预期的措施是将向寄出机票的人发送电子邮件。我把这个留给你完成。
function so5894534201(e) {
// to be installaed as an Installable onFormSubmit trigger
var ss = SpreadsheetApp.getActiveSpreadsheet();
// reference the sheets
var responsesheetname = "Form Responses 1";
var response = ss.getSheetByName(responsesheetname);
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
var settingssheetname = "settings";
var settings = ss.getSheetByName(settingssheetname);
// event objects
//Logger.log(JSON.stringify(e)); // DEBUG
// create temporary array to hold response values
var responsedata = [];
responsedata.push(e.values[0]);
responsedata.push(e.values[1]);
responsedata.push(e.values[2]);
responsedata.push(e.values[3]);
responsedata.push(e.values[4]);
responsedata.push(e.values[5]);
// get last row on Support
var Avals = support.getRange("A1:A").getValues();
var supportLR = Avals.filter(String).length;
// Logger.log("DEBUG: the last row in support = "+supportLR)
// get the range to the next support response
var supportRange = support.getRange(supportLR+1,1,1,6);
// Logger.log("DEBUG: the suppport target range = "+supportRange.getA1Notation())
// build status cell on Support
var cell = support.getRange(+supportLR+1,7);
// Logger.log("DEBUG: the status cell range is "+cell.getA1Notation());
// build the data validation rule
var settingsRange = settings.getRange("A2:A4");
var statusrule = SpreadsheetApp.newDataValidation()
.requireValueInRange(settingsRange, true)
.build();
//set the rule
cell.setDataValidation(statusrule);
// Update the initial Status value
cell.setValue("Open");
// Update the support range with the latest response
supportRange.setValues([responsedata]);
}
function onEdit(e){
var ss = SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
// get the event objects
//Logger.log(JSON.stringify(e)); // DEBUG
var column = e.range.getColumn();
var sheet = e.range.getSheet().getName();
var newStatus = e.value; // new status value
var oldStatus = e. oldValue // old value
// if column = column 7 (G) && sheet = "support" && newstatus isn't Open (i.e. isn't the new support response
if(column == 7 && sheet == supportsheetname && newStatus != "Open"){
// do stuff
//get the data
var row = e.range.getRow();
var supportdataRange = support.getRange(row,1,1,7);
Logger.log("support data range = "+supportdataRange.getA1Notation());
Logger.log("Edited row = "+row);
var supportdata = supportdataRange.getValues();
var timeStamp = supportdata[0][0];
var ticketNumber = supportdata[0][1];
Logger.log("Error logged:"+timeStamp+", Ticket Number:"+ticketNumber)
var name = supportdata[0][2];
var phone = supportdata[0][3];
var email = supportdata[0][4];
var problem = supportdata[0][5];
Logger.log("Name:"+name+", Phone:"+phone+", Email:"+email+", Problem:"+problem);
// Logger.log("DEBUG: onedit was triggered the old status was "+oldStatus+", and the new status is "+newStatus)
// send an email with this information
}
else
{
// nothing to do because status wasn't chnaged from "Open"
Logger.log("DEBUG: do nothing - status wasn't changed FROM 'Open'")
}
}
支持表
设置表
答案 1 :(得分:0)
您正在使用Google Forms和Google Sheets构建支持票证系统。
在两个电子表格之间匹配票证编号时遇到问题。
以下脚本演示了将值与数组匹配的方法。关键方面是:
onEdit(e)
:脚本必须在onEdit触发器上,以便它检测支持更新状态(此逻辑不包含在脚本中)openById()
:请注意如何访问Spreadsheet#1 var formValues = formRange.getValues();
:从响应表中获取所有值var formTickets = formValues.map(function(e){return e[1];});
:使用javascript map方法创建仅凭票号的临时数组var TickedID = support.getRange(editedrow,2).getValue();
:利用Event Objects var result = formTickets.indexOf(TicketID);// result is zero-based.
:在表单故障单编号的数组中找到支持故障单编号的匹配项;这使用了JavaScript indexOf方法。值-1表示不匹配,否则值为数组中票证编号基于zer0的索引。var email = formValues[result][4];
:一旦知道“结果”值,就可以从“表单值”中访问该票证的其余详细信息。function onEdit(e){
// Spreadsheet#2 containing the IT support logs
var ss = SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
// Spreadsheet #1 containing the form responses
var s2id = "<insert spreadsheetID here>";
var s2 = SpreadsheetApp.openById(s2id);
var formsheetname = "Form Responses 1";
var form = s2.getSheetByName(formsheetname);
// get data from forms
var Avals = form.getRange("A1:A").getValues();
var formLR = Avals.filter(String).length;
var formRange = form.getRange(2,1,formLR-1,6);
var formValues = formRange.getValues();
//get the ticket Numbers in a temporary array
var formTickets = formValues.map(function(e){return e[1];});//[[e],[e],[e]]=>[e,e,e]
// Logger.log(formTickets);//DEBUG
// get the row that was edited by the IT support
var editedrow = e.range.getRow();
var TicketID = support.getRange(editedrow,2).getValue();
Logger.log("the Ticket ID is "+TicketID);
// find the ticket number in the responses
var result = formTickets.indexOf(TicketID);// result is zero-based.
if (result != -1){
// Logger.log("DEBUG: the result is "+result); // result is zero-based
// declare variables
var Status = e.value; // new status value
var Timestamp = formValues[result][0];
var Name = formValues[result][2];
var Phone = formValues[result][3];
var Email = formValues[result][4];
var Problem = formValues[result][5];
Logger.log("Ticket ID:"+TicketID+", Timestamp:"+Timestamp+", Status:"+Status);
Logger.log("Name: "+Name+", Phone:"+Phone+", email:"+Email+", problem:"+Problem);
// send an email using this information
}
}
更新
使用更常规的表单值循环进行比较,以查找与支持票证的匹配项。
function onEdit(e){
// example of a loop compared to map/indexOf
//so5894534203()
// Spreadsheet#2 containing the IT support logs
var ss = SpreadsheetApp.getActiveSpreadsheet();
var supportsheetname = "support";
var support = ss.getSheetByName(supportsheetname);
// Spreadsheet #1 containing the form responses
var s2id = "1S9CozVBncgDGceqhnIC6bwK15kDAwRrPu9ObooPgKPc";
var s2 = SpreadsheetApp.openById(s2id);
var formsheetname = "Form Responses 1";
var form = s2.getSheetByName(formsheetname);
// get data from forms
var Avals = form.getRange("A1:A").getValues();
var formLR = Avals.filter(String).length;
var formRange = form.getRange(2,1,formLR-1,6);
var formValues = formRange.getValues();
// get the row that was edited by the IT support
var editedrow = e.range.getRow();
var TicketID = support.getRange(editedrow,2).getValue();
// Logger.log("DEBUG: the edited ticket is "+TicketID);
for (var i=0;i<formValues.length;i++){
// Logger.log("DEBUG: i:"+i+", ticket#:"+formValues[i][1])
if(TicketID === formValues[i][1]){
// Logger.log("DEBUG: i:"+i+" = match"); // zero based plus allow for header row
// declare variables
var Status = e.value; // new status value
var Timestamp = formValues[i][0];
var Name = formValues[i][2];
var Phone = formValues[i][3];
var Email = formValues[i][4];
var Problem = formValues[i][5];
Logger.log("Ticket ID:"+TicketID+", Timestamp:"+Timestamp+", Status:"+Status);
Logger.log("Name: "+Name+", Phone:"+Phone+", email:"+Email+", problem:"+Problem);
// send an email using this information
}
}
}