Question

我正在使用Twilio JS SDK客户端创建软件电话解决方案...

因此，我的服务器端PHP脚本接收到入站，从而使该Twiml使调用入队：

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Say language="pt-BR">Olá Rodrigo, em breve você será atendido.</Say>
    <Enqueue action="http://xxxx/_api/external/twilio/ura_queueaction.php" waitUrl="http://xxxx/_api/external/twilio/ura_wait.php">CAcb486a96ecd4f458ac0287568d122035</Enqueue>
</Response>

....因此，在呼叫排队之后，我的webhook被呼叫，现在我有了该呼叫的queuesid：

QueueSid    "QU34063a138b999bfb28c0b732e84a5a7f"

......现在，我的内部通知系统在Intranet中通知了我的内部用户，因此，使用twilio设备对象，我需要将此本地“代理”连接到该排队的呼叫...我正尝试使用：

var params = {
  To: queuesid
};
if (device) {
  device.connect(params);
}

在控制台上未返回任何错误，并且我收到一条消息，表明该呼叫已发起，但立即断开连接...我也尝试将第一个入站呼叫的callid作为参数发送，结果相同。

我在Internet上搜索该设备的可能“参数”列表。connect（“ PARAMS ”）....什么都没找到。

这里有好心人可以帮助我吗？

Answer 1

当我对电话进行排队时，我将其命名为“ queue-” ...，例如：

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Say language="pt-BR">Olá Rodrigo, em breve você será atendido.</Say>
    <Enqueue action="http://xxxx/_api/external/twilio/ura_queueaction.php" waitUrl="http://xxxxx/_api/external/twilio/ura_wait.php">queue-CAdc202422b5cadcda115bb44912920e3e</Enqueue>
</Response>

所以，我将twilio功能代码更改为：

exports.handler = function(context, event, callback) {
    let twiml = new Twilio.twiml.VoiceResponse();

    if(event.To) {
      // Wrap the phone number or client name in the appropriate TwiML verb
      // if is a valid phone number
      //const attr = isAValidPhoneNumber(event.To) ? 'number' : 'client';

      re = /^(.*?)-(.*?)+$/;
      var myRe = new RegExp(re, "g");
      var type = myRe[0];
      var destin = myRe[1];

      const dial = twiml.dial({
        callerId: context.CALLER_ID,
      });

      if(type == "phone"){
        dial['number']({}, destin);
      }
      if(type == "client"){
        dial['client']({}, destin);
      }
      if(type == "queue"){
        twiml.dial().queue(event.To)
      }

      //dial[attr]({}, event.To);
    } else {
      twiml.say('Thanks for calling!');
    }

     callback(null, twiml);
};

/**
* Checks if the given value is valid as phone number
* @param {Number|String} number
* @return {Boolean}
*/

function isAValidPhoneNumber(number) {
  return /^[\d\+\-\(\) ]+$/.test(number);
}

但是即使那样，我仍然无法接通排队的电话。...有任何线索吗？

Answer 2

我做到了！

问题确实在twilio函数上...在这里，解决方案：

exports.handler = function(context, event, callback) {
    let twiml = new Twilio.twiml.VoiceResponse();

    if(event.To) {
      // Wrap the phone number or client name in the appropriate TwiML verb
      // if is a valid phone number
      //const attr = isAValidPhoneNumber(event.To) ? 'number' : 'client';

      re = /^(.*?)-(.*)+$/;
      var myRe = re.exec(event.To);
      var type = myRe[1];
      var destin = myRe[2];

      if(type == "phone"){
        const dial = twiml.dial({
          callerId: context.CALLER_ID,
          record: 'record-from-ringing-dual'
        });
        dial['number']({}, destin);
      }
      if(type == "client"){
        const dial = twiml.dial({
          callerId: context.CALLER_ID,
          record: 'record-from-ringing-dual'
        });
        dial['client']({}, destin);
      }
      if(type == "queue"){
        const dial = twiml.dial({
          callerId: context.CALLER_ID,
          record: 'record-from-ringing-dual'
        });
        dial['queue']({url: 'http://xxxx/_api/external/twilio/ura_dequeue.php?queue='+destin}, event.To);
//console.log(myRe);

      }

      //dial[attr]({}, event.To);
    } else {
      twiml.say('Thanks for calling!');
    }

     callback(null, twiml);
};

Twilio JS客户端-尝试连接到“入队”呼叫

2 个答案: