Question

当呼叫在线时，我能够使用'Genesyslab.Platform.Voice.Protocols.TServer.Requests.Userdata.RequestAttachUserData'添加呼叫属性，但是当呼叫掉线时该怎么办？

我在WDE中发现了这个

void SelectDispositionCodeSetAttachedData(string dispositionCodeValueName);
    //
    // Summary:
    //     Update or add the keys of the specificed KeyValueCollection in the attached data
    //     of the interaction . The current list of attached data can then be retrieved
    //     using GetAttachedData. If the interaction media type is 'voice' or 'instant message'
    //     and the interaction is not released the added/updated values are immediately
    //     committed to T/SIP Server. If the interaction media type is 'voice' or 'instant
    //     message' and the interaction is released the added/updated values are sent to
    //     T/SIP Server as a UserEvent when the interaction is marked done (programmatic?aly
    //     or by Agent). If it is an eServices interaction (e-mail, chat, etc.) and the
    //     interaction is still handled by the agent the added/updated values are immediately
    //     committed to Interaction Server. After e-Services interaction is released, no
    //     further programmatical update is committed to Interaction Server. For all interaction
    //     types any attached data programmatical update applied after interaction release
    //     is not reflected in UI controls such as 'Case information'.

这是我的代码：

Genesyslab.Platform.Commons.Collections.KeyValueCollection keyValueCollectionUpDate = new Genesyslab.Platform.Commons.Collections.KeyValueCollection();
                keyValueCollectionUpDate.Add("Business Result", "Platform: Business Result");
                keyValueCollectionUpDate.Add("StrAttribute1", "AttachedData.Business Result"); RequestAttachUserData requestAttachUserData= RequestAttachUserData.Create("7012", GetConnectionID(ExtractedArtributes[1][0].Value.ToString()), keyValueCollectionUpDate); IMessage respondingEvent2=tserverProtocol.Request(requestAttachUserData);

在通话中断后需要添加通话属性

Answer 1

通话中断后，您将无法更新附加数据。

Answer 2

当代理程序单击WDE自定义命令中的“标记完成”时，我通过使用WDE自身附加数据来解决。

如何调用attrs。通话掉线后就像标记完成按钮一样吗？

2 个答案: