Question

我正在使用Management Studio，并希望基于现有列创建自定义列。我有一个现有的列，它具有票证的优先级。优先级列的数据类型为int。因此，基本上，不同的优先级具有不同的SLA时间。

这是小时数：

1 = 48:00
2 = 08:00
3 = 04:00
4 = 01:00
5 =直接

是否可以在我正在使用的以下查询中执行此操作？：

    SELECT
    [plugin.tickets].[Ticket].Id
    ,[plugin.tickets].[Ticket].Title
    ,[plugin.tickets].[Ticket].Created
    ,[plugin.tickets].[Ticket].StartProgress
    ,[plugin.tickets].[Ticket].firstresponse
    ,q.OpenstaandeTijdInUren
    ,s.ReactietijdInUren
    ,CONVERT(VARCHAR(5),(DATEADD(MINUTE, SUM(DATEDIFF(MINUTE, '00:00:00', EndTime)), '00:00:00')),108) as FacturatieTijd
    ,[plugin.tickets].[Ticket].Status
    ,[plugin.tickets].[Ticket].Priority
FROM [plugin.tickets].[Ticket]
    LEFT JOIN [plugin.tickets].TicketActivity  ON TicketActivity.TicketId = [plugin.tickets].Ticket.Id
    LEFT JOIN [dbo].Activity ON Activity.Id = TicketActivity.ActivityId
    Cross Apply (select [dbo].[worktime]([plugin.tickets].[Ticket].Created, GetDate()) as OpenstaandeTijdInUren) q
    Cross Apply (select [dbo].[worktime]([plugin.tickets].[Ticket].Created, [plugin.tickets].[Ticket].FirstResponse) as ReactietijdInUren) s 
where
    [plugin.tickets].[Ticket].Created >= DATEADD(DAY, -30000, GETDATE())
    AND [plugin.tickets].[Ticket].Created < DATEADD(HOUR, -1, GETDATE())
    AND [plugin.tickets].[Ticket].status <= 2
    AND q.OpenstaandeTijdInUren >= 1
GROUP BY 
     [plugin.tickets].[Ticket].id 
    ,[plugin.tickets].[Ticket].Title
    ,[plugin.tickets].[Ticket].Created
    ,[plugin.tickets].[Ticket].StartProgress
    ,[plugin.tickets].[Ticket].firstresponse
    ,[plugin.tickets].[Ticket].Status
    ,[plugin.tickets].[Ticket].Priority
    ,q.OpenstaandeTijdInUren
    ,s.ReactietijdInUren
    ORDER BY
    [plugin.tickets].[Ticket].id

我的最终目标是检查哪张票已接近其SLA时间。

谢谢

破旧

根据现有列值创建自定义列

0 个答案: