我遇到一种情况，我希望技术人员通过嵌入式环境在单个信封中签名文档，然后让我们的客户通过电子邮件签名。所以我们的情况将是这样：
技术员（嵌入式）
客户（电子邮件）
技术员（嵌入式）
客户（电子邮件）
技术员（嵌入式）
客户（电子邮件）
我是通过不将clientuserid（或实际上将其设置为空白）添加到客户收件人来完成此操作的。
我遇到的问题是我可以顺利通过第1步到第3步，但是发给客户的第二封电子邮件却从未收到。
您遇到过这样的问题吗？
谢谢， 吉姆
以下是发布用于创建信封的JSON的示例：
{
"EmailSubject": "John Smith - Ticket: 13106923 / branch: 104",
"EmailBlurb": "",
"Status": "Sent",
"CompositeTemplates": [{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "203bac25-eab0-4990-bcfb-b59131ed187b",
"Name": null,
"Sequence": 1
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "1",
"RecipientId": "1",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": [{
"Value": "",
"TabLabel": "ClaimNumber"
},
{
"Value": "13106923",
"TabLabel": "TicketNumber"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName"
},
{
"Value": "xxxxx Dayton, OH xxxxx",
"TabLabel": "CustomerFullAddress"
},
{
"Value": "Dayton, OH xxxxx",
"TabLabel": "CustomerCityStateZip"
},
{
"Value": "xxx-661-6273",
"TabLabel": "CustomerPhone1"
},
{
"Value": "",
"TabLabel": "CustomerBillToAddress"
},
{
"Value": ", ",
"TabLabel": "CustomerBillToCityStateZip"
},
{
"Value": "02/20/2019",
"TabLabel": "TicketStartDate"
},
{
"Value": "02/20/2019",
"TabLabel": "TicketEndDate"
},
{
"Value": "xxxx STREET",
"TabLabel": "XXAddress"
},
{
"Value": "Dayton, OH xxxxx",
"TabLabel": "XXCityStateZip"
},
{
"Value": "(xxx) 555-1212",
"TabLabel": "XXPhoneNumber"
},
{
"Value": "42 4657345",
"TabLabel": "XXFederalNumber"
},
{
"Value": "03/11/2019",
"TabLabel": "CurrentDate"
},
{
"Value": "4237",
"TabLabel": "TechNumber"
},
{
"Value": "4237",
"TabLabel": "TechNumber-2"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName-2"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName-3"
},
{
"Value": "JIM HUNT",
"TabLabel": "TechFullName"
},
{
"Value": "JIM HUNT",
"TabLabel": "TechFullName-2"
},
{
"Value": "104",
"TabLabel": "BranchNumber"
},
{
"Value": "Dayton",
"TabLabel": "Location"
}]
},
"CustomFields": ["1"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "2",
"RecipientId": "2",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["2"]
},
{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "3",
"RecipientId": "3",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["3"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "4",
"RecipientId": "4",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["4"]
},
{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "5",
"RecipientId": "5",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["5"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "6",
"RecipientId": "6",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["6"]
}],
"CarbonCopies": [{
"Email": "xxxx.xxxx@xxxx.COM",
"Name": "CC - John Hunt",
"Note": null,
"RecipientId": "1001",
"RoutingOrder": "5"
},
{
"Email": "YYYYYYYY@GMAIL.COM",
"Name": "CC - Boss",
"Note": null,
"RecipientId": "1002",
"RoutingOrder": "5"
},
{
"Email": "xxxx.xxxx@xxxx.COM",
"Name": "CC - John Hunt",
"Note": null,
"RecipientId": "1001",
"RoutingOrder": "7"
},
{
"Email": "YYYYYYYY@GMAIL.COM",
"Name": "CC - Boss",
"Note": null,
"RecipientId": "1002",
"RoutingOrder": "7"
}]
},
"Sequence": "1"
}]
},
{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "952a2b19-9657-44ea-854c-2b0fd9d06d79",
"Name": null,
"Sequence": 2
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "1",
"RecipientId": "1",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["1"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "2",
"RecipientId": "2",
"ClientUserId": "",
"Tabs": {
"TextTabs": [{
"Value": "02/20/2019",
"TabLabel": "DateOfLoss"
},
{
"Value": "xxxxx",
"TabLabel": "CustomerFullAddress"
}]
},
"CustomFields": ["2"]
}],
"CarbonCopies": null
},
"Sequence": "2"
}]
},
{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "419aab1a-31c3-4112-b40d-18dd5575b7da",
"Name": null,
"Sequence": 3
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "1",
"RecipientId": "1",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": [{
"Value": "11",
"TabLabel": "DayOfMonth"
},
{
"Value": "March",
"TabLabel": "Month"
},
{
"Value": "19",
"TabLabel": "LastTwoOfYear"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName"
},
{
"Value": "xxxx",
"TabLabel": "CustomerAddress1and2"
},
{
"Value": "Dayton, OH xxxxx",
"TabLabel": "CustomerCityStateZip"
},
{
"Value": "JIM HUNT",
"TabLabel": "TechFullName"
},
{
"Value": "xxxx
"TabLabel": "CustomerFullAddress"
}]
},
"CustomFields": ["1"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "2",
"RecipientId": "2",
"ClientUserId": "",
"Tabs": {
"TextTabs": [{
"Value": "xxxx
"TabLabel": "CustomerFullAddress"
}]
},
"CustomFields": ["2"]
}],
"CarbonCopies": null
},
"Sequence": "3"
}]
},
{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "ff879c26-ea74-4e4f-b509-9e31d1de9a7a",
"Name": null,
"Sequence": 4
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "1",
"RecipientId": "1",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": [{
"Value": "",
"TabLabel": "ClaimNumber"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName"
},
{
"Value": "xxxx",
"TabLabel": "CustomerAddress1and2"
},
{
"Value": "Dayton, OH xxxxx",
"TabLabel": "CustomerCityStateZip"
},
{
"Value": "JIM HUNT",
"TabLabel": "TechFullName"
},
{
"Value": "xxxx STREET",
"TabLabel": "XXAddress"
},
{
"Value": "Dayton, OH 45202",
"TabLabel": "XXCityStateZip"
},
{
"Value": "(xxx) 555-1212",
"TabLabel": "XXPhoneNumber"
},
{
"Value": "42 4657345",
"TabLabel": "XXFederalNumber"
}]
},
"CustomFields": ["1"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "2",
"RecipientId": "2",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["2"]
}],
"CarbonCopies": null
},
"Sequence": "4"
}]
},
{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "72acce02-c897-4b2b-85ce-3094d004f221",
"Name": null,
"Sequence": 5
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "1",
"RecipientId": "1",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": [{
"Value": "John Smith",
"TabLabel": "CustomerFullName"
}]
},
"CustomFields": ["1"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "2",
"RecipientId": "2",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["2"]
}],
"CarbonCopies": null
},
"Sequence": "5"
}]
},
{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "b8070422-ee4c-4fe3-a657-84616d69c6bd",
"Name": null,
"Sequence": 6
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "1",
"RecipientId": "1",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": [{
"Value": "xxxxx",
"TabLabel": "CustomerAddress1and2"
},
{
"Value": "Dayton, OH xxxxx",
"TabLabel": "CustomerCityStateZip"
}]
},
"CustomFields": ["1"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "2",
"RecipientId": "2",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["2"]
}],
"CarbonCopies": [{
"Email": "xxxx.xxxx@xxxx.COM",
"Name": "CC - John Hunt",
"Note": null,
"RecipientId": "1001",
"RoutingOrder": "3"
},
{
"Email": "YYYYYYYY@GMAIL.COM",
"Name": "CC - Boss",
"Note": null,
"RecipientId": "1002",
"RoutingOrder": "3"
}]
},
"Sequence": "6"
}]
},
{
"ServerTemplates": [{
"IdDecFilterId": 0,
"IdForTemplate": 0,
"TemplateId": "a8671e69-4a2d-4785-b69e-6b02165eb615",
"Name": null,
"Sequence": 7
}],
"InlineTemplates": [{
"CustomFields": {
"TextCustomFields": [{
"Name": "BranchNumber",
"Required": "false",
"Show": "false",
"Value": "104"
},
{
"Name": "TicketNumber",
"Required": "false",
"Show": "false",
"Value": "13106923"
}]
},
"Recipients": {
"Signers": [{
"RoleName": "Technician",
"Name": "John Hunt",
"Email": "xxxx@xxxx.com",
"Note": null,
"RoutingOrder": "7",
"RecipientId": "7",
"ClientUserId": "xxxx@xxxx.com",
"Tabs": {
"TextTabs": [{
"Value": "",
"TabLabel": "ClaimNumber"
},
{
"Value": "xxxx STREET",
"TabLabel": "XXAddress"
},
{
"Value": "Dayton, OH 45202",
"TabLabel": "XXCityStateZip"
},
{
"Value": "(xxx) 555-1212",
"TabLabel": "XXPhoneNumber"
},
{
"Value": "42 4657345",
"TabLabel": "XXFederalNumber"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName"
},
{
"Value": "xxxxx",
"TabLabel": "CustomerAddress1and2"
},
{
"Value": "Dayton, OH xxxxx",
"TabLabel": "CustomerCityStateZip"
},
{
"Value": "JOHN HUNT",
"TabLabel": "TechFullName"
},
{
"Value": "John Smith",
"TabLabel": "CustomerFullName-2"
}]
},
"CustomFields": ["7"]
},
{
"RoleName": "Customer",
"Name": "John Smith",
"Email": "xxxx@gmail.com",
"Note": null,
"RoutingOrder": "8",
"RecipientId": "8",
"ClientUserId": "",
"Tabs": {
"TextTabs": []
},
"CustomFields": ["8"]
}],
"CarbonCopies": [{
"Email": "xxxx.xxxx@xxxx.COM",
"Name": "CC - John Hunt",
"Note": null,
"RecipientId": "1001",
"RoutingOrder": "9"
},
{
"Email": "YYYYYYYY@GMAIL.COM",
"Name": "CC - Boss",
"Note": null,
"RecipientId": "1002",
"RoutingOrder": "9"
}]
},
"Sequence": "7"
}]
}]
}
答案 0 :(得分：1)
尝试在与“状态”：“已发送”平行的信封定义级别将“ allowRecipientRecursion”设置为“ true”。将allowRecipientRecursion设置为true时，这将启用“递归收件人”功能，并允许收件人按路由顺序出现多次。