在AgentTicketZoom OTRS6中更改客户信息字段

Question

我想更改OTRS6的AgentTicketZoom文件的客户信息表的几个字段。这该怎么做？有什么办法吗？

我需要在字段的姓氏下添加一个TicketLicense输入框

Yellow circle displays where I need to add my input box

Answer 1

查看文件

Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt

Kernel/Output/HTML/Layout/Ticket.pm

您可能还需要更改映射，看看Kernel/Config/Defaults.pm

使用完整链接https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/

Answer 2

如果您的客户信息来源是其他数据库或LDAP来源，那么只需在2018-11-20_15:04:58.007 [http-nio-8081-exec-7] [ERROR] o.a.c.c.C.[.[.[/].[dispatcherServlet]:181 - Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Request processing failed; nested exception is org.hibernate.HibernateException: Could not obtain transaction-synchronized Session for current thread] with root cause org.hibernate.HibernateException: Could not obtain transaction-synchronized Session for current thread at org.springframework.orm.hibernate5.SpringSessionContext.currentSession(SpringSessionContext.java:133) at org.hibernate.internal.SessionFactoryImpl.getCurrentSession(SessionFactoryImpl.java:697) ... 部分中添加一个字段即可。