我已经设置了WSO2 IOT服务器3.1.0，但我无法擦除数据：
你能帮帮我吗？ 感谢。通知中的错误：WIPE_DATA操作无法执行 设备xxx（ID：xxxxxx）
这是日志。
11-09 15:48:34.912 24757 24757 D org.wso2.iot.agent.services.AlarmReceiver: Recurring alarm; requesting alarm service.
11-09 15:48:34.923 24757 27610 D OperationManager: New OperationManager created.
11-09 15:48:34.924 24757 27610 I MessageProcessor: Get pending operations from:http://xx.xx.xx.xx:8280/api/device-mgt/android/v1.0/devices/2bd583e008ccbf2f/pending-operations
11-09 15:48:34.925 24757 27610 D MessageProcessor: Reply Payload: []
11-09 15:48:34.926 24757 27610 D APIController: APIController created.
11-09 15:48:34.926 24757 27610 D APIController: invokeAPI called
11-09 15:48:34.926 24757 27610 D IdentityProxy: requestToken called.
11-09 15:48:34.926 24757 27610 D IdentityProxy: token is expired false
11-09 15:48:34.926 24757 27610 D IdentityProxy: token expiry Thu Nov 09 15:50:42 GMT+01:00 2017
11-09 15:48:34.926 24757 27610 D IdentityProxy: Using Access Token: efc13b79-ffba-334f-84a1-62b4eaa4fff7
11-09 15:48:34.936 24757 25055 D APIController: Retrieved token expires on:Thu Nov 09 15:50:42 GMT+01:00 2017
11-09 15:48:34.938 24757 25055 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:34.938 24757 25055 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:35.002 24757 25055 D APIController: Result :[{"enabled":true,"code":"APPLICATION_LIST","type":"COMMAND","id":107,"status":"PENDING","createdTimeStamp":"2017-11-09 15:48:25.862","isEnabled":false},{"code":"WIPE_DATA","type":"PROFILE","id":106,"status":"PENDING","createdTimeStamp":"2017-11-09 15:47:46.023","isEnabled":true,"payLoad":"{\"pin\":\"3381\"}"}]
11-09 15:48:35.005 24757 25055 D MessageProcessor: Pending Operations List: [{"enabled":true,"code":"APPLICATION_LIST","type":"COMMAND","id":107,"status":"PENDING","createdTimeStamp":"2017-11-09 15:48:25.862","isEnabled":false},{"code":"WIPE_DATA","type":"PROFILE","id":106,"status":"PENDING","createdTimeStamp":"2017-11-09 15:47:46.023","isEnabled":true,"payLoad":"{\"pin\":\"3381\"}"}]
11-09 15:48:35.017 24757 25055 D MessageProcessor: Restarting to send quick update of received pending operations.
11-09 15:48:35.020 24757 25055 I LocalNotification: Polling stopped!
11-09 15:48:35.025 24757 25055 I LocalNotification: Polling started! Interval: 30000
11-09 15:48:35.727 24757 24757 D LocationService: Status changed to: 2 Provider: gps
11-09 15:48:36.113 24757 25055 D OperationManager: Application list sent
11-09 15:48:36.114 24757 25055 D OperationManagerBYOD: Started to wipe data
11-09 15:48:36.116 24757 24757 D APIController: [{"enabled":true,"code":"APPLICATION_LIST","type":"COMMAND","id":107,"status":"PENDING","createdTimeStamp":"2017-11-09 15:48:25.862","isEnabled":false},{"code":"WIPE_DATA","type":"PROFILE","id":106,"status":"PENDING","createdTimeStamp":"2017-11-09 15:47:46.023","isEnabled":true,"payLoad":"{\"pin\":\"3381\"}"}]
11-09 15:48:36.662 24757 24757 D org.wso2.iot.agent.services.AlarmReceiver: Recurring alarm; requesting alarm service.
11-09 15:48:36.669 24757 27621 D OperationManager: New OperationManager created.
11-09 15:48:36.670 24757 27621 I MessageProcessor: Get pending operations from:http://xx.xx.xx.xx:8280/api/device-mgt/android/v1.0/devices/2bd583e008ccbf2f/pending-operations
11-09 15:48:36.680 24757 27621 D MessageProcessor: Reply Payload: [{"code":"APPLICATION_LIST","complianceType":null,"createdTimeStamp":"2017-11-09 15:48:25.862","enabled":true,"id":107,"operationResponse":"[{\"name\":\"ES%20Explorateur%20de%20Fichiers\",\"package\":\"com.estrongs.android.pop\",\"version\":\"4.1.6.9.6\",\"isSystemApp\":false,\"isActive\":false},{\"name\":\"ipconfig\",\"package\":\"com.mankind.ipconfig\",\"version\":\"1.1\",\"isSystemApp\":false,\"isActive\":false},{\"name\":\"WSO2%20Device%20Management%20Agent\",\"package\":\"org.wso2.iot.agent\",\"version\":\"3.1.21\",\"isSystemApp\":false,\"isActive\":true,\"USS\":30948},{\"name\":\"Google%20Play%20services%20for%20Instant%20Apps\",\"package\":\"com.google.android.instantapps.supervisor\",\"version\":\"2.3-release-174342078\",\"isSystemApp\":false,\"isActive\":false},{\"name\":\"QR%20Scanner\",\"package\":\"com.application_4u.qrcode.barcode\",\"version\":\"1.9.6\",\"isSystemApp\":false,\"isActive\":false}]","payLoad":null,"receivedTimeStamp":null,"status":"COMPLETED","type":"COMMAND"},{"code":"WIPE_DATA","complianceType":null,"createdTimeStamp":"2017-11-09 15:47:46.023","enabled":false,"id":106,"operationResponse":null,"payLoad":{"status":"true"},"receivedTimeStamp":null,"status":"COMPLETED","type":"PROFILE"}]
11-09 15:48:36.681 24757 27621 D APIController: APIController created.
11-09 15:48:36.681 24757 27621 D APIController: invokeAPI called
11-09 15:48:36.681 24757 27621 D IdentityProxy: requestToken called.
11-09 15:48:36.681 24757 27621 D IdentityProxy: token is expired false
11-09 15:48:36.681 24757 27621 D IdentityProxy: token expiry Thu Nov 09 15:50:42 GMT+01:00 2017
11-09 15:48:36.681 24757 27621 D IdentityProxy: Using Access Token: efc13b79-ffba-334f-84a1-62b4eaa4fff7
11-09 15:48:36.686 24757 25057 D APIController: Retrieved token expires on:Thu Nov 09 15:50:42 GMT+01:00 2017
11-09 15:48:36.688 24757 25057 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:36.688 24757 24757 D LocationService: Location changed> lat:47.2659288 lon:-1.4888419 provider:network
11-09 15:48:36.688 24757 25057 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:36.694 24757 24757 D APIController: APIController created.
11-09 15:48:36.694 24757 24757 D APIController: invokeAPI called
11-09 15:48:36.694 24757 24757 D IdentityProxy: requestToken called.
11-09 15:48:36.694 24757 24757 D IdentityProxy: token is expired false
11-09 15:48:36.694 24757 24757 D IdentityProxy: token expiry Thu Nov 09 15:50:42 GMT+01:00 2017
11-09 15:48:36.694 24757 24757 D IdentityProxy: Using Access Token: efc13b79-ffba-334f-84a1-62b4eaa4fff7
11-09 15:48:36.695 24757 24757 D LocationService: Location Event is published.
11-09 15:48:36.697 24757 25056 D APIController: Retrieved token expires on:Thu Nov 09 15:50:42 GMT+01:00 2017
11-09 15:48:36.698 24757 25056 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:36.699 24757 25056 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:36.700 24757 24757 D LocationService: Location changed> lat:47.2659288 lon:-1.4888419 provider:network
11-09 15:48:36.702 24757 24757 D LocationService: Ignore publishing. Duplicate location timestamp.
11-09 15:48:36.704 24757 24757 D LocationUpdateReceiver: Location> Lat:47.2659288 Lon:-1.4888419 Provider:network
11-09 15:48:36.707 24757 25058 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:36.707 24757 25058 I System.out: (HTTPLog)-Static: isSBSettingEnabled false
11-09 15:48:36.709 24757 24757 D LocationUpdateReceiver: Location> Lat:47.2659288 Lon:-1.4888419 Provider:network
11-09 15:48:36.733 24757 24757 D LocationService: Status changed to: 2 Provider: gps
11-09 15:48:36.751 24757 25056 D APIController: Result :{"responseCode":"Event is published successfully."}
11-09 15:48:36.751 24757 25056 D org.wso2.iot.agent.events.publisher.HttpDataPublisher: Result for request: 312 is 201
11-09 15:48:36.753 24757 24757 D APIController: {"responseCode":"Event is published successfully."}
在日志中，每件事似乎都没问题。 谢谢你的帮助。
答案 0 :(得分：0)