我正在使用ServiceNow Table API - JAVA来获取数据（GET请求）。我按照以下服务提供的示例现在维基链接：
网址：http://wiki.servicenow.com/index.php?title=Table_API_Java_Examples#gsc.tab=0
我正在＆＃34; java.net.SocketException：连接重置＆＃34;
Exception in thread "main" java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at sun.security.ssl.InputRecord.readFully(Unknown Source)
at sun.security.ssl.InputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.waitForClose(Unknown Source)
at sun.security.ssl.HandshakeOutStream.flush(Unknown Source)
at sun.security.ssl.Handshaker.kickstart(Unknown Source)
at sun.security.ssl.SSLSocketImpl.kickstartHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:396)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:355)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:359)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at com.ucas.reports.volumetric.Demo.go(Demo.java:64)
at com.ucas.reports.volumetric.Demo.main(Demo.java:31)
我正在使用maven来处理依赖项并使用apache httpclient（4.5.3）。以下是我的参考代码：
package com.reports.volumetric;
import java.io.IOException;
import org.apache.http.HttpHost;
import org.apache.http.auth.AuthScope;
import org.apache.http.auth.UsernamePasswordCredentials;
import org.apache.http.client.CredentialsProvider;
import org.apache.http.client.methods.CloseableHttpResponse;
import org.apache.http.client.methods.HttpGet;
import org.apache.http.impl.client.BasicCredentialsProvider;
import org.apache.http.impl.client.CloseableHttpClient;
import org.apache.http.impl.client.HttpClients;
import org.apache.http.util.EntityUtils;
import com.reports.util.AppConstants;
public class Demo {
public static void main(String args[]) throws IOException {
go();
}
private static void go() throws IOException {
CredentialsProvider credsProvider = new BasicCredentialsProvider();
credsProvider.setCredentials(
new AuthScope(new HttpHost(new HttpHost(AppConstants.SNOW_HOST))),
new UsernamePasswordCredentials("WebServiceUser", "WebServiceUserPassword"));
CloseableHttpClient httpclient = null;
try {
httpclient = HttpClients.custom()
.setDefaultCredentialsProvider(credsProvider)
.build();
HttpGet httpget = new HttpGet("https://instance.service-
now.com/api/now/table/incident");
httpget.setHeader("Accept", "application/json");
System.out.println("Executing request " + httpget.getRequestLine());
CloseableHttpResponse response = httpclient.execute(httpget);
try {
System.out.println("----------------------------------------");
System.out.println(response.getStatusLine());
System.out.println(EntityUtils.toString(response.getEntity()));
} finally {
response.close();
}
} finally {
httpclient.close();
}
}
}
如果我使用Web服务凭据从浏览器打开URL，我就能获取数据。但是当我运行我的java代码时，它会抛出java.net.SocketException：Connection reset
更新
我使用的是Java 1.8（jdk1.8.0_121）。我将版本更改为1.6（jdk1.6.0_24）并重新运行上面的程序，我按预期获得了json输出。我不确定它为什么在Java 1.8版本中失败。
以下是在Java 1.8中运行时的ssl调试日志
*** ClientHello, TLSv1.2
RandomCookie: GMT: 1498393794 bytes = { 12, 120, 234, 134, 188, 168, 18, 119, 116, 190, 203, 67, 203, 117, 140, 58, 11, 37, 238, 63, 195, 158, 126, 45, 223, 152, 145, 239 }
Session ID: {}
Cipher Suites: [TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
Compression Methods: { 0 }
Extension elliptic_curves, curve names: {secp256r1, secp384r1, secp521r1, sect283k1, sect283r1, sect409k1, sect409r1, sect571k1, sect571r1, secp256k1}
Extension ec_point_formats, formats: [uncompressed]
Extension signature_algorithms, signature_algorithms: SHA512withECDSA, SHA512withRSA, SHA384withECDSA, SHA384withRSA, SHA256withECDSA, SHA256withRSA, SHA256withDSA, SHA1withECDSA, SHA1withRSA, SHA1withDSA
Extension server_name, server_name: [type=host_name (0), value=instance.service-now.com]
***
main, WRITE: TLSv1.2 Handshake, length = 194
main, waiting for close_notify or alert: state 1
main, Exception while waiting for close java.net.SocketException: Connection reset
main, handling exception: java.net.SocketException: Connection reset
main, SEND TLSv1.2 ALERT: fatal, description = unexpected_message
main, WRITE: TLSv1.2 Alert, length = 2
main, Exception sending alert: java.net.SocketException: Connection reset by peer: socket write error
main, called closeSocket()
Allow unsafe renegotiation: false
Allow legacy hello messages: true
Is initial handshake: true
Is secure renegotiation: false
Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_128_CBC_SHA256 for TLSv1.1
%% No cached client session
*** ClientHello, TLSv1.2
RandomCookie: GMT: 1498393854 bytes = { 85, 197, 18, 247, 65, 37, 118, 123, 184, 222, 135, 136, 206, 199, 231, 124, 208, 237, 123, 64, 244, 31, 61, 23, 131, 135, 41, 99 }
Session ID: {}
Cipher Suites: [TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
Compression Methods: { 0 }
Extension elliptic_curves, curve names: {secp256r1, secp384r1, secp521r1, sect283k1, sect283r1, sect409k1, sect409r1, sect571k1, sect571r1, secp256k1}
Extension ec_point_formats, formats: [uncompressed]
Extension signature_algorithms, signature_algorithms: SHA512withECDSA, SHA512withRSA, SHA384withECDSA, SHA384withRSA, SHA256withECDSA, SHA256withRSA, SHA256withDSA, SHA1withECDSA, SHA1withRSA, SHA1withDSA
Extension server_name, server_name: [type=host_name (0), value=instance.service-now.com]
***
main, WRITE: TLSv1.2 Handshake, length = 194
main, waiting for close_notify or alert: state 1
main, Exception while waiting for close java.net.SocketException: Connection reset
main, handling exception: java.net.SocketException: Connection reset
main, SEND TLSv1.2 ALERT: fatal, description = unexpected_message
main, WRITE: TLSv1.2 Alert, length = 2
main, Exception sending alert: java.net.SocketException: Connection reset by peer: socket write error
main, called closeSocket()
Allow unsafe renegotiation: false
Allow legacy hello messages: true
Is initial handshake: true
Is secure renegotiation: false
Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_128_CBC_SHA256 for TLSv1
Ignoring unsupported cipher suite: TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 for TLSv1.1
Ignoring unsupported cipher suite: TLS_DHE_DSS_WITH_AES_128_CBC_SHA256 for TLSv1.1
%% No cached client session
*** ClientHello, TLSv1.2
RandomCookie: GMT: 1498394170 bytes = { 217, 71, 119, 16, 216, 43, 85, 204, 44, 23, 245, 62, 134, 87, 162, 228, 248, 194, 9, 10, 45, 170, 236, 196, 114, 95, 34, 181 }
Session ID: {}
Cipher Suites: [TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256, TLS_RSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_RSA_WITH_AES_128_CBC_SHA256, TLS_DHE_DSS_WITH_AES_128_CBC_SHA256, TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA, TLS_ECDH_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_RSA_WITH_AES_128_GCM_SHA256, TLS_DHE_DSS_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA, TLS_ECDH_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA, TLS_EMPTY_RENEGOTIATION_INFO_SCSV]
Compression Methods: { 0 }
Extension elliptic_curves, curve names: {secp256r1, secp384r1, secp521r1, sect283k1, sect283r1, sect409k1, sect409r1, sect571k1, sect571r1, secp256k1}
Extension ec_point_formats, formats: [uncompressed]
Extension signature_algorithms, signature_algorithms: SHA512withECDSA, SHA512withRSA, SHA384withECDSA, SHA384withRSA, SHA256withECDSA, SHA256withRSA, SHA256withDSA, SHA1withECDSA, SHA1withRSA, SHA1withDSA
Extension server_name, server_name: [type=host_name (0), value=instance.service-now.com]
***
main, WRITE: TLSv1.2 Handshake, length = 194
main, waiting for close_notify or alert: state 1
Exception in thread "main" main, Exception while waiting for close java.net.SocketException: Connection reset
main, handling exception: java.net.SocketException: Connection reset
main, SEND TLSv1.2 ALERT: fatal, description = unexpected_message
main, WRITE: TLSv1.2 Alert, length = 2
main, Exception sending alert: java.net.SocketException: Connection reset by peer: socket write error
main, called closeSocket()
java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)
at sun.security.ssl.InputRecord.readFully(Unknown Source)
at sun.security.ssl.InputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.waitForClose(Unknown Source)
at sun.security.ssl.HandshakeOutStream.flush(Unknown Source)
at sun.security.ssl.Handshaker.kickstart(Unknown Source)
at sun.security.ssl.SSLSocketImpl.kickstartHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:396)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:355)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:359)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at com.reports.volumetric.Demo.go(Demo.java:67)
at com.reports.volumetric.Demo.main(Demo.java:33)
答案 0 :(得分：0)
您可以尝试使用其他方式查询API数据。 下面的代码可以很好地从我的实例中获取事件数据。
import java.io.BufferedReader;
import java.io.IOException;
import java.io.InputStreamReader;
import java.net.HttpURLConnection;
import java.net.MalformedURLException;
import java.net.URL;
public class NetClientGet {
// API Called: https://<instance>.service-now.com/api/now/table/incident?sysparm_limit=1
public static void main(String[] args) {
try {
URL url = new URL(
"https://milind.service-now.com/api/now/table/incident?sysparm_limit=1");
HttpURLConnection conn = (HttpURLConnection) url.openConnection();
conn.setRequestMethod("GET");
conn.setRequestProperty("Accept", "application/json");
conn.setRequestProperty("Content-Type", "application/json");
conn.setRequestProperty("Authorization",
"<your base64 encoded authorization>");
if (conn.getResponseCode() != 200) {
throw new RuntimeException("Failed : HTTP error code : "
+ conn.getResponseCode());
}
BufferedReader br = new BufferedReader(new InputStreamReader(
(conn.getInputStream())));
String output;
System.out.println("Output from Server .... \n");
while ((output = br.readLine()) != null) {
System.out.println(output);
}
conn.disconnect();
} catch (MalformedURLException e) {
e.printStackTrace();
} catch (IOException e) {
e.printStackTrace();
}
}
}
API调用：https：//.service-now.com/api/now/table/incident？sysparm_limit = 1
输出： 服务器输出....
{ “结果”：[{ “父”： “”， “made_sla”： “假”， “caused_by”： “”， “watch_list”： “”， “upon_reject”： “”， “sys_updated_on”： “2017-03-08 20:16:07”，“child_incidents”：“”，“hold_reason”：“”，“approval_history”：“”，“技能”：“”，“数字”：“INC0000001”，“ resolved_by “：{” 链接 “：” HTTPS：//.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" ， “值”： “6816f79cc0a8016401c5a33be04be441”}， “sys_updated_by”： “管理”，“opened_by “：{” 链接 “：” HTTPS：//.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7" ， “值”： “681ccaf9c0a8016400b98a06818d57c7”}， “USER_INPUT”： “”， “sys_created_on”： “2015-07-08 18:24:13”，“sys_domain”：{“link”：“https：//.service-now.com/api/now/table/sys_user_group/global”，“value”：“全球 “}，” 状态 “：” 7" ， “sys_created_by”： “拍”， “知识”： “假”， “序”： “”， “calendar_stc”： “7937181”， “closed_at”：“2016- 12-07 23:10:06“，”cmdb_ci“：{”link“：”https：//.service-now.com/api/now/table/cmdb_ci/b0c4030ac0a800090152e7a4564ca36c“，”value“：”b0c4030ac0a800090152e7a4564ca36c“} “delivery_plan”： “”，“cmdb_c i_business_app “：” “ ”影响“： ”1“， ”活性“： ”假“， ”work_notes_list“： ”“， ”business_service“： ”“， ”优先“： ”1“， ”sys_domain_path“：”/ “，”rfc“：”“，”time_worked“：”“，”expected_start“：”“，”opened_at“：”2016-12-06 23:09:51“，”business_duration“：”1970-01-22 21" 时46分21秒， “GROUP_LIST”： “”， “work_end”： “”， “caller_id”：{ “链接”：“HTTPS：//.service-now.com/api/now/table/sys_user/ 5137153cc611227c000bbd1bd8cd2005“，”value“：”5137153cc611227c000bbd1bd8cd2005“}，”resolved_at“：”2017-03-08 19:56:12“，”approval_set“：”“，”subcategory“：”“，”work_notes“：”“， “short_description”：“无法读取电子邮件”，“close_code”：“由来电者关闭/解决”，“correlation_display”：“”，“delivery_task”：“”，“work_start”：“”，“assignment_group”：{ “链接”： “HTTPS：//.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06”， “值”： “d625dccec0a8016700a222a0f7900d06”}， “additional_assignee_list”： “”， “business_stc”： “1892781” ，“description”：“用户无法访问mail.company.com上的电子邮件。\ n \ t \ t”，“calendar_duration”：“1970-04-02 20:46:21”，“close_notes”：“已关闭在关闭注释之前强制\ n \ t \ t“，”通知“：”1“，”sys_class_name“：”事件“，”closed_by“：{”link“：”https：//.service-now.com / API /现在/表/ sys_user / 9ee1b13dc6112271007f9d0efdb69cd0" ， “值”： “9ee1b13dc6112271007f9d0efdb69cd0”}， “后续”： “”， “parent_incident”： “”， “sys_id”： “9c573169c611228700193229fff72400”， “CONTACT_TYPE”： “”， “incident_state”： “7”， “紧迫性”： “1”， “PROBLEM_ID”：{ “链接”： “HTTPS：//.service-now.com/api/now/table/problem/9d3a266ac6112287004e37fb2ceb0133”，“值“：” 9d3a266ac6112287004e37fb2ceb0133 “}，” 公司 “：” “ ”reassignment_count“： ”1“， ”activity_due“： ”“， ”assigned_to“：{ ”链接“：” HTTPS：//.service-now.com/ API /现在/表/ sys_user / 46b87022a9fe198101a78787e40d7547" ， “值”： “46b87022a9fe198101a78787e40d7547”}， “严重”： “1”， “评论”： “”， “批准”： “”， “sla_due”： “”，” comments_and_work_notes “：””， “DUE_DATE”： “”， “sys_mod_count”： “21”， “reopen_count”： “”， “sys_tags”： “”， “升级”： “0”， “upon_approval”： “”， “CORRELATION_ID”： “”， “位置”：{ “链接”：“HTTPS：//.service-now.com/api/now/table/cmn_location/ 1083361cc611227501b682158cabf646" ， “值”： “1083361cc611227501b682158cabf646”}， “类别”： “网络”}]}