Question

想象一下企业与人们的互动表：

+-----------+---------------------+-----------------+
| user_name | action_timestamp    | action          |
+-----------+---------------------+-----------------+
| john      | 2017-01-01 10:00:00 | phone_call      |
+-----------+---------------------+-----------------+
| john      | 2017-01-02 12:00:00 | became_customer |
+-----------+---------------------+-----------------+
| john      | 2017-01-03 14:00:00 | phone_call      |
+-----------+---------------------+-----------------+
| jane      | 2016-08-06 10:00:00 | phone_call      |
+-----------+---------------------+-----------------+
| jane      | 2016-08-06 11:00:00 | phone_call      |
+-----------+---------------------+-----------------+
| jane      | 2016-08-06 12:00:00 | became_customer |
+-----------+---------------------+-----------------+
| tony      | 2016-12-01 15:00:00 | phone_call      |
+-----------+---------------------+-----------------+

我想要达到这样的目的：

+-----------+---------------+-------------+---------------------+------------------------------+-----------------------------+
| user_name | total_actions | is_customer | became_customer     | interactions_before_customer | interactions_after_customer |
+-----------+---------------+-------------+---------------------+------------------------------+-----------------------------+
| john      | 3             | TRUE        | 2017-01-02 12:00:00 | 1                            | 1                           |
+-----------+---------------+-------------+---------------------+------------------------------+-----------------------------+
| jane      | 3             | TRUE        | 2016-08-06 12:00:00 | 2                            | 0                           |
+-----------+---------------+-------------+---------------------+------------------------------+-----------------------------+
| tony      | 1             | FALSE       | NULL                | 1                            | 0                           |
+-----------+---------------+-------------+---------------------+------------------------------+-----------------------------+

前4列对于一些分组和CASE是微不足道的，但我不知道如何进行第5列和第6列（客户之间的交互以及客户之后的交互），因为案例是基于先前的结果列，并且需要在行之间变化。

这比它看起来更简单吗？如果有人关心我不在呼叫中心工作，它只是一个比我试图做的更简单的类比;）

Answer 1

这会给你一个想法。我已在ORACLE上对此进行了测试，但它运行正常，

WITH CUS_DET AS (
    SELECT *
    FROM INTERACTIONS
    WHERE ACTION = 'became_customer'
)
SELECT INTERACTIONS.USER_NAME
  , SUM(CASE 
    WHEN (CUS_DET.ACTION_TIMESTAMP IS NULL
            OR INTERACTIONS.ACTION_TIMESTAMP < CUS_DET.ACTION_TIMESTAMP)
    THEN 1 
    ELSE 0 
  END) BEF
  , SUM(CASE 
    WHEN INTERACTIONS.ACTION_TIMESTAMP > CUS_DET.ACTION_TIMESTAMP 
    THEN 1 
    ELSE 0 
  END) AFT
FROM INTERACTIONS
  LEFT OUTER JOIN CUS_DET
    ON INTERACTIONS.USER_NAME = CUS_DET.USER_NAME
GROUP BY INTERACTIONS.USER_NAME;

Answer 2

如果用户只能成为客户一次，则使用条件聚合：

select 
    t.user_name
  , case when c.action_timestamp is not null then 'Yes' else 'No' end as Is_Customer
  , c.action_timestamp as became_customer
  , count(case when t.action_timestamp < coalesce(c.action_timestamp,'2525-01-01') then 1 end) as interactions_before_customer 
  , count(case when t.action_timestamp > c.action_timestamp then 1 end) as interactions_after_customer 
from t
  left join t as c
    on t.user_name = c.user_name
      and c.action = 'became_customer'
group by t.user_name, c.action_timestamp

rextester演示：http://rextester.com/LOUGN53032

+-----------+-------------+---------------------+------------------------------+-----------------------------+
| user_name | Is_Customer |   became_customer   | interactions_before_customer | interactions_after_customer |
+-----------+-------------+---------------------+------------------------------+-----------------------------+
| tony      | No          | NULL                |                            1 |                           0 |
| jane      | Yes         | 2016-08-06 12:00:00 |                            2 |                           0 |
| john      | Yes         | 2017-01-02 12:00:00 |                            1 |                           1 |
+-----------+-------------+---------------------+------------------------------+-----------------------------+

我可以在CASE语句中使用变量条件吗？

2 个答案: