我正在使用FOP2 Full Wallboard插件，它为队列墙板显示添加了三个不同的小部件：代理列表，等待呼叫列表，队列信息/统计信息框。墙板可以显示从Asternic CCStats PRO获取的统计信息。通过使用dustjs模板，可以使用html，css和javascript完全自定义小部件。这是完整的墙板documentation。
在后端加载一个名为 getstatsfromasternic.php 的脚本
我打算在我的队列模板中显示总传出，但问题是它只接受文档中声明的Wallboard Queue变量。
getstatsfromasternic 脚本代码：
<?php
if (php_sapi_name() !='cli') exit;
require_once(dirname(__FILE__)."/../../dblib.php");
require_once(dirname(__FILE__)."/../../asmanager.php");
$ini_array = parse_ini_file('fullwallboard.ini', true);
$asternic_dir = $ini_array['asternic_install_directory'];
if($asternic_dir == '') {
$asternic_dir = '/var/www/html/stats';
}
require_once("$asternic_dir/config.php");
$SLA_ANSWERED = Array();
$DEBUG = 0;
$SLA_ANSWERED[''] = 20;
$loggedInAgents = array();
$condagent ='';
if(isset($argv[1])) {
$agente=base64_decode($argv[1]);
$condagent = " AND agent IN ($agente) ";
$partes = preg_split("/,/",$agente);
foreach($partes as $valor) {
$loggedInAgents[]=substr($valor,1,-1);
}
}
if($DEBUG & 1) {
$fp = fopen("/tmp/wallboard_debug.log","a");
fputs($fp,"GET WALLBOARD STATS ($condagent)\n\n");
if(count($loggedInAgents)>0) {
fputs($fp,"Agents logged:\n");
fputs($fp,print_r($loggedInAgents,1)."\n");
}
}
$astman = new AsteriskManager();
if($DEBUG & 2) {
fputs($fp,"MySQL host: $DBHOST, user: $DBUSER, pass: $DBPASS, database name: $DBNAME\n");
}
// Connect to MySQL
$db = new dbcon($DBHOST, $DBUSER, $DBPASS, $DBNAME, false);
if (!function_exists('json_encode')) {
function json_encode($content) {
require_once dirname(__FILE__).'/../../../JSON.php';
$json = new Services_JSON;
return $json->encode($content);
}
}
$myqevents = array();
$last_stop = array();
$last_stop_pause = array();
$agent_stats = array();
$queue_stats = array();
$outbound = array();
$abr['COMPLETECALLER'] = 'CC';
$abr['COMPLETEAGENT'] = 'CA';
$abr['COMPLETEOUTBOUND'] = 'CO';
$abr['RINGNOANSWER'] = 'RA';
$abr['COMPLETED'] = 'COMPLETED';
$abr['COMPLETEDSLA'] = 'COMPLETEDSLA';
$abr['SERVICELEVEL'] = 'SERVICELEVEL';
$abr['ABANDONED'] = 'ABANDONED';
$abr['TALKTIME'] = 'TALKTIME';
$abr['WAITTIME'] = 'WAITTIME';
function parse_conf($filename) {
$file = file($filename);
foreach ($file AS $line) {
if (preg_match("/^\s*([\w]+)\s*=\s*\"?([\w\/\:\.\*\%!=\+\#@&\\$-]*)\"?\s*([;].*)?/",$line,$matches)) {
$conf[ $matches[1] ] = $matches[2];
}
}
if(!isset($conf['manager_port'])) { $conf['manager_port']='0000'; }
if(!isset($conf['manager_host'])) { $conf['manager_host']='0.0.0.0'; }
return $conf;
}
if(is_file("/usr/local/fop2/fop2.cfg") || is_file("/etc/asterisk/fop2/fop2.cfg")) {
if(is_file("/usr/local/fop2/fop2.cfg")) {
$fop2conf = parse_conf("/usr/local/fop2/fop2.cfg");
}
}
$query = "SELECT * FROM qevent ORDER BY null";
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$myqevents[$row['event']] = $row['event_id'];
}
$query = "SELECT * FROM setup WHERE keyword='call_flow' OR keyword='sla_answered'";
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
if($row['value']=='outbound') {
$outbound[]="\"".$row['parameter']."\"";
}
if($row['keyword']=='sla_answered') {
$SLA_ANSWERED[$row['parameter']]=intval($row['value']);
}
}
if(count($outbound)>0) {
$outboundqueues = "AND queue NOT IN (".implode(",",$outbound).") ";
$outboundquery = "AND queue IN (".implode(",",$outbound).") ";
} else {
$outboundqueues = '';
$outboundquery = '';
}
if($DEBUG & 1) {
fputs($fp,"----- Session Times Start ----- \n\n");
}
$query = "SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL";
$res = $db->consulta($query);
$query = "SELECT queue_stats_id, agent, UNIX_TIMESTAMP(start) AS start, UNIX_TIMESTAMP(stop) AS stop, ";
$query.= "TIMESTAMPDIFF(SECOND, start, stop) AS duration ";
$query.= "FROM ( SELECT queue_stats_id, datetime, qevent, (@qagent <> qagent) AS new_qagent, ";
$query.= "@start AS start, @start := IF(qevent = '".$myqevents['ADDMEMBER']."', datetime, NULL) AS prev_start, ";
$query.= "@stop := IF(qevent = '".$myqevents['REMOVEMEMBER']."', datetime, NULL) AS stop, @qagent := qagent AS qagent ";
$query.= "FROM queue_stats WHERE qevent IN (".$myqevents['ADDMEMBER'].",".$myqevents['REMOVEMEMBER'].") ORDER BY qagent, datetime ) AS tmp ";
$query.= "LEFT JOIN qagent ON qagent = qagent.agent_id, (SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL) AS vars ";
$query.= "WHERE new_qagent = 0 AND start IS NOT NULL AND stop IS NOT NULL and start>=CURDATE() $condagent";
$query = "SELECT queue_stats_id, agent, start, stop, (stop - start) AS duration ";
$query.= "FROM ( SELECT queue_stats_id,datetime,unix_timestamp(datetime),(@qagent <> qagent) AS new_qagent, ";
$query.= "agent,event, @prev_start := @start as start, ";
$query.= "@start := if(qevent='".$myqevents['ADDMEMBER']."',if(@start=0,unix_timestamp(datetime),if(@qagent<>qagent,unix_timestamp(datetime),@start)),0) as pstart, ";
$query.= "@stop := IF(qevent = '".$myqevents['REMOVEMEMBER']."', unix_timestamp(datetime), NULL) AS stop, ";
$query.= "@qagent := qagent FROM queue_stats LEFT JOIN qevent ON qevent=event_id ";
$query.= "LEFT JOIN qagent ON qagent=agent_id, ( select @start := 0, @prev_start :=0, @qagent :='' ) sqlvars ";
$query.= "WHERE datetime>=CURDATE() AND qevent in (".$myqevents['ADDMEMBER'].",".$myqevents['REMOVEMEMBER'].") ORDER BY qagent,datetime) AS tmp ";
$query.= "WHERE start > 0 AND stop > 0 AND stop > start $condagent";
$res = $db->consulta($query);
if($DEBUG & 2) {
fputs($fp,"\nClosed sessions MySQL query:\n\n$query\n\n");
}
while($row=$db->fetch_assoc($res)) {
$last_stop[$row['agent']]=$row['stop']; // Save last stop date to use in open session query below
if(!isset($agent_stats[$row['agent']]['ST'])) { $agent_stats[$row['agent']]['ST']=0; }
if(!isset($agent_stats[$row['agent']]['WT'])) { $agent_stats[$row['agent']]['WT']=0; }
if(!isset($agent_stats[$row['agent']]['HT'])) { $agent_stats[$row['agent']]['HT']=0; }
if(!isset($agent_stats[$row['agent']]['TT'])) { $agent_stats[$row['agent']]['TT']=0; }
if(!isset($agent_stats[$row['agent']]['PT'])) { $agent_stats[$row['agent']]['PT']=0; }
$agent_stats[$row['agent']]['ST']+=$row['duration'];
if($DEBUG & 4) {
fputs($fp,"Agent closed session: ".$row['agent'].", sesion += ".$row['duration']." = ".$agent_stats[$row['agent']]['ST']."\n");
}
}
// Perform actual query for open sessions, (session with no closing event)
$query = "SELECT queue_stats_id,agent,UNIX_TIMESTAMP(datetime) AS start,UNIX_TIMESTAMP(now()) AS stop, ";
$query.= "TIMESTAMPDIFF(SECOND,datetime,now()) AS duration FROM queue_stats ";
$query.= "LEFT JOIN qagent ON qagent = qagent.agent_id WHERE qevent=".$myqevents['ADDMEMBER']." AND datetime>=CURDATE() $condagent";
$res = $db->consulta($query);
if($DEBUG & 2) {
fputs($fp,"\nOpen sessions MySQL query:\n\n$query\n\n");
}
while($row=$db->fetch_assoc($res)) {
if(!isset($last_stop[$row['agent']])) { $last_stop[$row['agent']]=$row['start']; } // We did not have a last stop from closed session so use the first start instead
if($row['start']>=$last_stop[$row['agent']]) {
if(!isset($agent_stats[$row['agent']])) { $agent_stats[$row['agent']]=array();}
if(!isset($agent_stats[$row['agent']]['ST'])) { $agent_stats[$row['agent']]['ST']=0;}
if(!isset($agent_stats[$row['agent']]['WT'])) { $agent_stats[$row['agent']]['WT']=0; }
if(!isset($agent_stats[$row['agent']]['HT'])) { $agent_stats[$row['agent']]['HT']=0; }
if(!isset($agent_stats[$row['agent']]['TT'])) { $agent_stats[$row['agent']]['TT']=0; }
if(!isset($agent_stats[$row['agent']]['PT'])) { $agent_stats[$row['agent']]['PT']=0; }
$agent_stats[$row['agent']]['ST']+=$row['duration'];
$last_stop[$row['agent']]=time(); // If there is a match, last stop is current time
if($DEBUG & 4) {
fputs($fp,"Agent open session: ".$row['agent']." sesion += ".$row['duration']." = ".$agent_stats[$row['agent']]['ST']."\n");
}
}
}
// Now, for agents with no start or stop sessions, lets just compute a session time from todays 00 hours
$query = "SELECT agent,UNIX_TIMESTAMP(now())-UNIX_TIMESTAMP(CURDATE()) as ST FROM qagent WHERE 1=1";
if($DEBUG & 2) {
fputs($fp,"\nComputed sessions MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
if(!in_array($row['agent'],$loggedInAgents)) {
if($DEBUG & 4) {
fputs($fp,"Agent ".$row['agent']." is not logged, we can safely skip it.\n");
}
} else {
if(!isset($agent_stats[$row['agent']]['ST'])) {
if($DEBUG & 1) {
fputs($fp,"Agent computed session: ".$row['agent']." ST to ".$row['ST']."\n");
}
$agent_stats[$row['agent']]['ST']=$row['ST'];
if(!isset($agent_stats[$row['agent']]['WT'])) { $agent_stats[$row['agent']]['WT']=0; }
if(!isset($agent_stats[$row['agent']]['HT'])) { $agent_stats[$row['agent']]['HT']=0; }
if(!isset($agent_stats[$row['agent']]['TT'])) { $agent_stats[$row['agent']]['TT']=0; }
if(!isset($agent_stats[$row['agent']]['PT'])) { $agent_stats[$row['agent']]['PT']=0; }
}
}
}
if($DEBUG & 1) {
fputs($fp,"----- Session Times End ----- \n\n");
}
// Call and Pause Stats for AGENTS
if($DEBUG & 1) {
fputs($fp,"----- Agents Call Stats Start ----- \n");
}
// Total Pause duration for today, excluding pauses with reasons Hold, Login and Wrapup. Only counts "closed" pauses
$query = "SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL";
$res = $db->consulta($query);
// Perform actual query
$query = "SELECT queue_stats_id, agent, unix_timestamp(start) AS start, unix_timestamp(stop) AS stop, ";
$query.= "TIMESTAMPDIFF(SECOND, start, stop) AS duration FROM ( SELECT queue_stats_id, datetime, qevent, ";
$query.= "(@qagent <> qagent) AS new_qagent, @start AS start, ";
$query.= "@start := IF(qevent = '".$myqevents['PAUSE']."' or qevent='".$myqevents['PAUSEALL']."', datetime, NULL) AS prev_start, ";
$query.= "@stop := IF(qevent = '".$myqevents['UNPAUSE']."' or qevent='".$myqevents['UNPAUSEALL']."', datetime, NULL) AS stop, ";
$query.= "@qagent := qagent AS qagent FROM queue_stats WHERE qevent IN (".$myqevents['PAUSE'].",".$myqevents['PAUSEALL'].",".$myqevents['UNPAUSE'].",".$myqevents['UNPAUSEALL'].") ";
$query.= "AND info1<>'Hold' AND info1<>'Login' AND info1<>'Wrapup' AND datetime>=CURDATE() ORDER BY qagent, datetime ) AS tmp ";
$query.= "LEFT JOIN qagent ON qagent = qagent.agent_id, (SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL) AS vars ";
$query.= "WHERE new_qagent = 0 AND start IS NOT NULL AND stop IS NOT NULL $condagent";
if($DEBUG & 2) {
fputs($fp,"\nPauses (excluding hold and wrapup) MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$last_stop_pause[$row['agent']]=$row['stop'];
if(!isset($agent_stats[$row['agent']]['PT'])) { $agent_stats[$row['agent']]['PT']=0; }
$agent_stats[$row['agent']]['PT']+=$row['duration'];
if($DEBUG & 4) {
fputs($fp,"Regular Pause agent ".$row['agent']." += ".$row['duration'].", sums up to ".$agent_stats[$row['agent']]['PT']."\n");
}
}
// Total Pause duration with reason Hold, when using the Hold report plugin
$query = "SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL, @reason:=NULL";
$res = $db->consulta($query);
// Perform actual query
$query = "SELECT queue_stats_id, agent, unix_timestamp(start) AS start, unix_timestamp(stop) AS stop, ";
$query.= "TIMESTAMPDIFF(SECOND, start, stop) AS duration, reason from (SELECT queue_stats_id, datetime, qevent, ";
$query.= "(@qagent <> qagent) AS new_qagent, @start AS start, ";
$query.= "@start := IF(qevent = '".$myqevents['PAUSE']."' or qevent='".$myqevents['PAUSEALL']."', datetime, NULL) AS prev_start, ";
$query.= "@stop := IF(qevent = '".$myqevents['UNPAUSE']."' or qevent='".$myqevents['UNPAUSEALL']."', datetime, NULL) AS stop, ";
$query.= "@qagent := qagent AS qagent, @reason AS reason, ";
$query.= "@reason := IF(qevent = '".$myqevents['PAUSE']."' or qevent='".$myqevents['PAUSEALL']."', info1, NULL) as prev_reason ";
$query.= "FROM queue_stats WHERE qevent IN (".$myqevents['PAUSE'].",".$myqevents['PAUSEALL'].",".$myqevents['UNPAUSE'].",".$myqevents['UNPAUSEALL'].") ";
$query.= "AND datetime>=CURDATE() ORDER BY qagent, datetime) tmp LEFT JOIN qagent ON qagent = qagent.agent_id, ";
$query.= "(SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL,@reason:=NULL) AS vars ";
$query.= "WHERE start IS NOT NULL AND stop IS NOT NULL AND new_qagent=0 AND start>=CURDATE() AND reason='Hold' $condagent";
if($DEBUG & 2) {
fputs($fp,"\nPauses (Hold) MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$last_stop_pause[$row['agent']]=$row['stop'];
if(!isset($agent_stats[$row['agent']]['HT'])) { $agent_stats[$row['agent']]['HT']=0; }
$agent_stats[$row['agent']]['HT']+=$row['duration'];
if($DEBUG & 4) {
fputs($fp,"Hold Pause agent ".$row['agent']." += ".$row['duration'].", sums up to ".$agent_stats[$row['agent']]['HT']."\n");
}
}
// Total Pause duration with reason Wrapup, when using the auto wrapup plugin with reason Wrapup
$query = "SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL, @reason:=NULL";
$res = $db->consulta($query);
// Perform actual query
$query = "SELECT queue_stats_id, agent, unix_timestamp(start) AS start, unix_timestamp(stop) AS stop, ";
$query.= "TIMESTAMPDIFF(SECOND, start, stop) AS duration, reason from (SELECT queue_stats_id, datetime, qevent, ";
$query.= "(@qagent <> qagent) AS new_qagent, @start AS start, ";
$query.= "@start := IF(qevent = '".$myqevents['PAUSE']."' or qevent='".$myqevents['PAUSEALL']."', datetime, NULL) AS prev_start, ";
$query.= "@stop := IF(qevent = '".$myqevents['UNPAUSE']."' or qevent='".$myqevents['UNPAUSEALL']."', datetime, NULL) AS stop, ";
$query.= "@qagent := qagent AS qagent, @reason AS reason, ";
$query.= "@reason := IF(qevent = '".$myqevents['PAUSE']."' or qevent='".$myqevents['PAUSEALL']."', info1, NULL) as prev_reason ";
$query.= "FROM queue_stats WHERE qevent IN (".$myqevents['PAUSE'].",".$myqevents['PAUSEALL'].",".$myqevents['UNPAUSE'].",".$myqevents['UNPAUSEALL'].") ";
$query.= "AND datetime>=CURDATE() ORDER BY qagent, datetime) tmp LEFT JOIN qagent ON qagent = qagent.agent_id, ";
$query.= "(SELECT @start:=NULL, @stop:=NULL, @qagent:=NULL,@reason:=NULL) AS vars ";
$query.= "WHERE start IS NOT NULL AND stop IS NOT NULL AND new_qagent=0 AND reason='Wrapup' $condagent";
if($DEBUG & 2) {
fputs($fp,"\nPauses (Wrapup) MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$last_stop_pause[$row['agent']]=$row['stop'];
if(!isset($agent_stats[$row['agent']]['WT'])) { $agent_stats[$row['agent']]['WT']=0; }
$agent_stats[$row['agent']]['WT']+=$row['duration'];
if($DEBUG & 4) {
fputs($fp,"Wrapup Pause agent ".$row['agent']." += ".$row['duration'].", sums up to ".$agent_stats[$row['agent']]['WT']."\n");
}
}
// check for Open Pauses now, open pauses with no unpause, discarding hold and wrapup
$query = "SELECT queue_stats_id,agent,unix_timestamp(datetime) AS start, ";
$query.= "unix_timestamp(now()) AS stop, TIMESTAMPDIFF(SECOND,datetime,now()) AS duration ";
$query.= "FROM queue_stats LEFT JOIN qagent ON qagent = qagent.agent_id ";
$query.= "WHERE qevent IN (".$myqevents['PAUSE'].",".$myqevents['PAUSEALL'].") AND datetime>=CURDATE() AND (info1<>'Hold' AND info1<>'Wrapup') $condagent";
if($DEBUG & 2) {
fputs($fp,"\nOpen Pauses MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
if(!isset($last_stop_pause[$row['agent']])) { $last_stop_pause[$row['agent']]=$row['start']; }
if($row['start']>=$last_stop_pause[$row['agent']]) {
if(!isset($agent_stats[$row['agent']]['PT'])) { $agent_stats[$row['agent']]['PT']=0; }
$agent_stats[$row['agent']]['PT']+=$row['duration'];
if($DEBUG & 4) {
fputs($fp,"Open pause agent ".$row['agent']." += ".$row['duration'].", sums up to ".$agent_stats[$row['agent']]['PT']."\n");
}
$last_stop_pause[$row['agent']]=time();
}
}
// TALKTIME for today, per agent
$query = "SELECT agent,sum(info2) AS talktime ";
$query.= "FROM queue_stats LEFT JOIN qagent ON qagent=qagent.agent_id ";
$query.= "LEFT JOIN qevent ON qevent=qevent.event_id ";
$query.= "LEFT JOIN qname ON qname=qname.queue_id ";
$query.= "WHERE qevent IN(".$myqevents['COMPLETECALLER'].",".$myqevents['COMPLETEAGENT'].") $outboundqueues ";
$query.= "AND datetime >= CURDATE() $condagent GROUP BY qagent";
if($DEBUG & 2) {
fputs($fp,"\nTalk time MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$agent_stats[$row['agent']]['TT']=$row['talktime'];
if($DEBUG & 4) {
fputs($fp,"Talk time agent ".$row['agent']." = ".$row['talktime']."\n");
}
}
// RING NO ANSWER y COMPLETE for today, per agent
$query = "SELECT agent,event,count(qevent) AS count FROM queue_stats ";
$query.= "LEFT JOIN qagent ON qagent=qagent.agent_id ";
$query.= "LEFT JOIN qevent ON qevent=qevent.event_id ";
$query.= "LEFT JOIN qname ON qname=qname.queue_id ";
$query.=" WHERE qevent IN(".$myqevents['COMPLETECALLER'].",".$myqevents['COMPLETEAGENT'].",".$myqevents['RINGNOANSWER'].") $outboundqueues ";
$query.= "AND datetime >= CURDATE() $condagent GROUP BY qagent,qevent";
if($DEBUG & 2) {
fputs($fp,"\nRingNoAnswer and Complete* MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$agent_stats[$row['agent']][$abr[$row['event']]]=$row['count'];
if($DEBUG & 4) {
fputs($fp,"Completed agent ".$row['agent'].", event ".$row['event']." = ".$row['count']."\n");
}
}
// OUTBOUND for today using Asternic call_flow setup. Requires a licensed Asternicy
if($outboundquery<>'') {
$query = "SELECT agent,event,count(qevent) AS count FROM queue_stats ";
$query.= "LEFT JOIN qagent ON qagent=qagent.agent_id LEFT JOIN qevent ON qevent=qevent.event_id ";
$query.= "LEFT JOIN qname ON qname=qname.queue_id WHERE qevent ";
$query.= "IN(".$myqevents['COMPLETECALLER'].",".$myqevents['COMPLETEAGENT'].") $outboundquery AND datetime >= CURDATE() $condagent ";
$query.= "GROUP BY qagent,qevent";
if($DEBUG & 2) {
fputs($fp,"\nOutbound query via Asternic call_flow queues MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$agent_stats[$row['agent']][$abr['COMPLETEOUTBOUND']]=$row['count'];
if($DEBUG & 4) {
fputs($fp,"Outbound asternic agent ".$row['agent']." = ".$row['count']."\n");
}
}
}
// Use CDR table for outbound count in a FreePBX System. For this to work
// we must be sure the Asternic user is able to access asteriskcdrdb.cdr
// table
/* Custom query */
$query = "SELECT agent,count(*) as count,data2 as talktime ";
$query.= "FROM queuemetrics.queue_log ";
$query.= "WHERE partition = 'P001' ";
$query.= "AND time_id >= UNIX_TIMESTAMP(CURDATE()) ";
$query.= "AND verb IN ('COMPLETECALLER', 'COMPLETEAGENT') AND data3 = '' $condagent ";
$query.= "GROUP BY agent ";
if($DEBUG & 2) {
fputs($fp,"\nOutbound query via FreePBX CDR MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$agent_stats[$row['agent']][$abr['COMPLETEOUTBOUND']]=$row['count'];
if(!isset($agent_stats[$row['agent']]['TT'])) { $agent_stats[$row['agent']]['TT']=0; }
$agent_stats[$row['agent']]['TT']+=$row['talktime'];
if($DEBUG & 4) {
fputs($fp,"Outbound cdr agent ".$row['agent']." = ".$row['count']."\n");
fputs($fp,"Outbound cdr agent talktime ".$row['agent']." = ".$agent_stats[$row['agent']]['TT']."\n");
}
}
foreach($agent_stats AS $agent=>$nada) {
if(!isset($agent_stats[$agent]['PT'])) { $agent_stats[$agent]['PT']=0; }
if(!isset($agent_stats[$agent]['ST'])) { $agent_stats[$agent]['ST']=0; }
if(!isset($agent_stats[$agent]['CC'])) { $agent_stats[$agent]['CC']=0; }
if(!isset($agent_stats[$agent]['CA'])) { $agent_stats[$agent]['CA']=0; }
if(!isset($agent_stats[$agent]['CO'])) { $agent_stats[$agent]['CO']=0; }
if(!isset($agent_stats[$agent]['RA'])) { $agent_stats[$agent]['RA']=0; }
if(!isset($agent_stats[$agent]['TT'])) { $agent_stats[$agent]['TT']=0; }
if(preg_match("/Agent\//",$agent)) {
$numeric_agent = preg_replace("/Agent\//","",$agent);
$agent_stats[$numeric_agent]=$agent_stats[$agent];
}
}
if($DEBUG & 1) {
fputs($fp,print_r($agent_stats,1));
fputs($fp,"----- Agents Call Stats End ----- \n\n");
}
if($DEBUG & 1) {
fputs($fp,"----- Queue Stats Start ----- \n");
}
// Queue Stats Queries
$query = "SELECT queue FROM qname WHERE queue NOT IN ('All','None')";
if($DEBUG & 2) {
fputs($fp,"\nQueues filler MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
if(!isset($queue_stats[$row['queue']][$abr['SERVICELEVEL']])) {
$queue_stats[$row['queue']][$abr['SERVICELEVEL']]=isset($SLA_ANSWERED[$row['queue']])?$SLA_ANSWERED[$row['queue']]:$SLA_ANSWERED[''];
}
if(!isset($queue_stats[$row['queue']][$abr['COMPLETEDSLA']])) { $queue_stats[$row['queue']][$abr['COMPLETEDSLA']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['COMPLETED']])) { $queue_stats[$row['queue']][$abr['COMPLETED']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['TALKTIME']])) { $queue_stats[$row['queue']][$abr['TALKTIME']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['WAITTIME']])) { $queue_stats[$row['queue']][$abr['WAITTIME']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['ABANDONED']])) { $queue_stats[$row['queue']][$abr['ABANDONED']]=0; }
}
// total completed caller and agent
$query = "SELECT count(*) AS count,queue,sum(info1) as waittime, sum(info2) as talktime ";
$query.= "FROM queue_stats LEFT JOIN qevent ON qevent=qevent.event_id ";
$query.= "LEFT JOIN qname ON qname=qname.queue_id ";
$query.= "WHERE datetime>=CURDATE() AND event IN ('COMPLETECALLER','COMPLETEAGENT','TRANSFER') GROUP BY qname ORDER BY null";
if($DEBUG & 2) {
fputs($fp,"\nQueues Completed MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$queue_stats[$row['queue']][$abr['COMPLETED']]=intval($row['count']);
$queue_stats[$row['queue']][$abr['COMPLETEDSLA']]=0;
$queue_stats[$row['queue']][$abr['TALKTIME']]=intval($row['talktime']);
$queue_stats[$row['queue']][$abr['WAITTIME']]=intval($row['waittime']);
if($DEBUG & 4) {
fputs($fp,"Queue ".$row['queue'].", completed: ".$row['count'].", TalkTime: ".$row['talktime'].", Wait Time: ".$row['waittime']."\n");
}
}
// completed under sla
$query = "SELECT queue,info1 ";
$query.= "FROM queue_stats LEFT JOIN qevent ON qevent=qevent.event_id ";
$query.= "LEFT JOIN qname ON qname=qname.queue_id ";
$query.= "WHERE datetime>=CURDATE() AND event IN ('COMPLETECALLER','COMPLETEAGENT','TRANSFER') $outboundqueues ORDER BY null";
if($DEBUG & 2) {
fputs($fp,"\nQueues Completed SLA MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
$sla = (isset($SLA_ANSWERED[$row['queue']]))?$SLA_ANSWERED[$row['queue']]:$SLA_ANSWERED[''];
$waittime = $row['info1'];
if($waittime<=$sla) {
$queue_stats[$row['queue']][$abr['COMPLETEDSLA']]++;
}
}
// exit and abandon
$query = "SELECT count(*) AS count,queue,sum(info3) as waittime FROM queue_stats ";
$query.= "LEFT JOIN qevent ON qevent=qevent.event_id ";
$query.= "LEFT JOIN qname ON qname=qname.queue_id ";
$query.= "WHERE datetime>=CURDATE() AND event IN ('ABANDON','EXITWITHKEY','EXITWITHTIMEOUT','EXITEMPTY') GROUP BY qname ORDER BY null";
if($DEBUG & 2) {
fputs($fp,"\nQueues no answer/abandon MySQL query:\n\n$query\n\n");
}
$res = $db->consulta($query);
while($row=$db->fetch_assoc($res)) {
if(!isset($queue_stats[$row['queue']][$abr['COMPLETED']])) { $queue_stats[$row['queue']][$abr['COMPLETED']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['TALKTIME']])) { $queue_stats[$row['queue']][$abr['TALKTIME']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['WAITTIME']])) { $queue_stats[$row['queue']][$abr['WAITTIME']]=0; }
if(!isset($queue_stats[$row['queue']][$abr['ABANDONED']])) { $queue_stats[$row['queue']][$abr['ABANDONED']]=0; }
$queue_stats[$row['queue']][$abr['ABANDONED']]=intval($row['count']);
$queue_stats[$row['queue']][$abr['WAITTIME']]+=intval($row['waittime']);
if($DEBUG & 4) {
fputs($fp,"Queue ".$row['queue'].", abandoned: ".$row['count'].", Wait Time: ".$row['waittime']."\n");
}
}
if($DEBUG & 1) {
fputs($fp,print_r($queue_stats,1));
fputs($fp,"----- Queue Stats End ----- \n\n");
}
// Connect to AMI and fire events for every piece of stats we have
if(!$res = $astman->connect($fop2conf['manager_host'].':'.$fop2conf['manager_port'], $fop2conf['manager_user'] , $fop2conf['manager_secret'], 'off')) {
unset($astman);
}
if ($astman) {
foreach ($agent_stats as $key => $nada) {
// we have to send individual events as there is a limit in AMI events header size
$pepe_stats = Array();
$pepe_stats[$key] = $agent_stats[$key];
$json_data = json_encode($pepe_stats);
$res = $astman->UserEvent('ASTERNICAGENTSTATS',array('Channel'=>'GLOBAL_FULLWALLBOARD','Family'=>'ASTERNICAGENTSTATS','Value'=>base64_encode($json_data)));
}
$res = $astman->UserEvent('ASTERNICQUEUESTATSRESET',array('Channel'=>'GLOBAL_FULLWALLBOARD','Family'=>'ASTERNICQUEUESTATSRESET','Value'=>''));
foreach ($queue_stats as $key => $nada) {
$pepe_stats = Array();
$pepe_stats[$key] = $queue_stats[$key];
$json_data = json_encode($pepe_stats);
$res = $astman->UserEvent('ASTERNICQUEUESTATS',array('Channel'=>'GLOBAL_FULLWALLBOARD','Family'=>'ASTERNICQUEUESTATS','Value'=>base64_encode($json_data)));
}
$res = $astman->UserEvent('ASTERNICQUEUESTATSEND',array('Channel'=>'GLOBAL_FULLWALLBOARD','Family'=>'ASTERNICQUEUESTATSEND','Value'=>''));
}
if($DEBUG & 1) {
fclose($fp);
}
请注意，我没有安装Asternic密钥而没有许可证，因为它不是强制运行插件。