目前我正在使用HelpDeskZ作为我的办公室支持系统。 但是，我发现找到票的搜索功能并不起作用。 对不起，我还是PHP的新手。
这是 filter_bar.html 文件中的搜索表单代码：
<form method="get" action="{{ getUrl(controller,'tickets',null,'#searchtab')|raw }}">
<input type="hidden" name="do" value="search" />
<table width="100%" class="widget-table-form">
<tr>
<td>{{ LANG.SEARCH_IN }}:</td>
<td></td>
</tr>
<tr>
<td align="right">
<select name="criteria">
<option value="code" {% if input.g.criteria == 'code' %}selected{% endif %}>{{ LANG.TICKET_ID }}</option>
<option value="subject" {% if input.g.criteria == 'subject' %}selected{% endif %}>{{ LANG.SUBJECT }}</option>
<option value="email" {% if input.g.criteria == 'email' %}selected{% endif %}>{{ LANG.EMAIL }}</option>
<option value="name" {% if input.g.criteria == 'name' %}selected{% endif %}>{{ LANG.NAME }}</option>
</select>
</td>
<td>
<input type="text" name="criteria_value" style="width:100%" value="{{ input.g.criteria_value }}" />
</td>
</tr>
<tr>
<td align="right">{{ LANG.STATUS }}:</td>
<td><select name="status">
<option value="">{{ LANG.ANY_STATUS }}</option>
{% for id, name in ticket_status %}
{% if input.g.status == id %}
<option value="{{ id }}" selected>{{ name }}</option>
{% else %}
<option value="{{ id }}">{{ name }}</option>
{% endif %}
{% endfor %}
</select>
</td>
</tr>
<tr>
<td align="right">{{ LANG.DEPARTMENT }}:</td>
<td><select name="department_id">
<option value=""></option>
{% for id, name in departments %}
{% if input.g.department_id == id %}
<option value="{{ id }}" selected>{{ name }}</option>
{% else %}
<option value="{{ id }}">{{ name }}</option>
{% endif %}
{% endfor %}
</select></td>
</tr>
<tr>
<td align="right">{{ LANG.PRIORITY }}:</td>
<td><select name="priority_id">
<option value=""></option>
{% for key in priority %}
{% if input.g.priority_id == key.id %}
<option value="{{ key.id }}" selected>{{ key.name }}</option>
{% else %}
<option value="{{ key.id }}">{{ key.name }}</option>
{% endif %}
{% endfor %}
</select></td>
</tr>
<tr>
<td align="right">{{ LANG.FROM }}:</td>
<td><input type="text" name="date_from" id="date_from" value="{{ input.g.date_from }}" /></td>
</tr>
<tr>
<td align="right">{{ LANG.TO }}:</td>
<td><input type="text" name="date_to" id="date_to" value="{{ input.g.date_to }}" /></td>
</tr>
<tr>
<td colspan="2" align="center"><input type="submit" name="btn" value="{{ LANG.SEARCH }}" /></td>
</tr>
</table>
</form>
但是，当我点击搜索按钮时，它将转到：
进行研究后，网址不正确。 应该去：
如您所见，http://localhost/support/网址后面还有另一个参数，即？v = staff＆amp; action = tickets
我尝试在其控制器文件夹中搜索 tickets_action.php ，但我不知道如何编辑它。 这是控制器：
<?php
/**
* @package HelpDeskZ
* @website: http://www.helpdeskz.com
* @community: http://community.helpdeskz.com
* @author Evolution Script S.A.C.
* @since 1.0.0
*/
//Query String
$getvar = $_SERVER['QUERY_STRING'];
//Ticket Status
$ticket_status = array(1 => $LANG['OPEN'], 2 => $LANG['ANSWERED'], 3 => $LANG['AWAITING_REPLY'], 4 => $LANG['IN_PROGRESS'], 5 => $LANG['CLOSED']);
$template_vars['ticket_status'] = $ticket_status;
//Status Color
$statuscolor = array('1' => '#008000',
'2' => '#b84764',
'3' => '#ff8000',
'4' => '#53a9ff',
'5' => '#333333',
);
//Departments
$q = $db->query("SELECT * FROM ".TABLE_PREFIX."departments");
$departments = array();
while($r = $db->fetch_array($q)){
if(in_array($r['id'],$staff_departments)){
$departments[$r['id']] = $r['name'];
}else{
$exceptiondep_query .= " AND department_id!={$r['id']}";
}
}
$template_vars['departments'] = $departments;
//Priority
$q = $db->query("SELECT * FROM ".TABLE_PREFIX."priority");
while($r = $db->fetch_array($q)){
$priority[$r['id']] = $r;
}
$template_vars['priority'] = $priority;
//Filter bar
$filter_query = ($exceptiondep_query == ''?'':'WHERE '.substr($exceptiondep_query, 4));
$totalticket = $db->query("SELECT status, department_id, COUNT(id) as total FROM ".TABLE_PREFIX."tickets {$filter_query} GROUP by status, department_id");
while($r = $db->fetch_array($totalticket)){
$total_dep[$r['department_id']][$r['status']] = $r['total'];
}
$searchurl = getUrl($controller,'tickets',null,'do=search&');
foreach($departments as $dep_id => $dep_name){
$data = array('id' => $dep_id, 'pId' => 0, 'name' => '<strong>'.$dep_name.'</strong>', 'open' => 'true', 'isParent' => 'true','url' => $searchurl.'department_id='.$dep_id, 'target' => '_parent');
$data1 = array('id' => $dep_id.'1', 'pId' => $dep_id, 'name' => $LANG['OPEN'].' '.($total_dep[$dep_id]['1'] != ''?'<span class="fancytree_descr">( '.$total_dep[$dep_id]['1'].' )</span>':''), 'url' => $searchurl.'status=1&department_id='.$dep_id, 'target' => '_parent');
$data2 = array('id' => $dep_id.'2', 'pId' => $dep_id, 'name' => $LANG['AWAITING_REPLY'].' '.($total_dep[$dep_id]['3'] != ''?'<span class="fancytree_descr">( '.$total_dep[$dep_id]['3'].' )</span>':''), 'url' => $searchurl.'status=3&department_id='.$dep_id, 'target' => '_parent');
$data3 = array('id' => $dep_id.'3', 'pId' => $dep_id, 'name' => $LANG['IN_PROGRESS'].' '.($total_dep[$dep_id]['4'] != ''?'<span class="fancytree_descr">( '.$total_dep[$dep_id]['4'].' )</span>':''), 'url' => $searchurl.'status=4&department_id='.$dep_id, 'target' => '_parent');
$data4 = array('id' => $dep_id.'4', 'pId' => $dep_id, 'name' => $LANG['ANSWERED'].' '.($total_dep[$dep_id]['2'] != ''?'<span class="fancytree_descr">( '.$total_dep[$dep_id]['2'].' )</span>':''), 'url' => $searchurl.'status=2&department_id='.$dep_id, 'target' => '_parent');
$data5 = array('id' => $dep_id.'5', 'pId' => $dep_id, 'name' => $LANG['CLOSED'].' '.($total_dep[$dep_id]['5'] != ''?'<span class="fancytree_descr">( '.$total_dep[$dep_id]['5'].' )</span>':''), 'url' => $searchurl.'status=5&department_id='.$dep_id, 'target' => '_parent');
$filter_bar .= json_encode($data).','.json_encode($data1).','.json_encode($data2).','.json_encode($data3).','.json_encode($data4).','.json_encode($data5).',';
}
$template_vars['filter_bar'] = $filter_bar;
if($params[0] == 'view' && is_numeric($params[1])){
include(CONTROLLERS.'staff/params/tickets_view.php');
}elseif($params[0] == 'canned'){
include(CONTROLLERS.'staff/params/tickets_canned.php');
}
$search_query = '';
if($input->g['do'] == 'search'){
if(array_key_exists($input->g['status'],$ticket_status)){
$search_query .= "status='".$db->real_escape_string($input->g['status'])."' AND ";
}else{
$search_query .= "status!='test' AND ";
}
if(array_key_exists($input->g['department_id'],$departments) && in_array($input->g['department_id'], $staff_departments)){
$search_query .= "department_id='".$db->real_escape_string($input->g['department_id'])."' AND ";
}
if(array_key_exists($input->g['priority_id'],$priority)){
$search_query .= "priority_id='".$db->real_escape_string($input->g['priority_id'])."' AND ";
}
if(!empty($input->g['date_from'])){
$daterange = daterange($input->g['date_from']);
if($daterange != ''){
$date_from = $daterange[0];
$search_query .= "date>='$date_from' AND ";
}
}
if(!empty($input->g['date_to'])){
$daterange = daterange($input->g['date_to']);
if($daterange != ''){
$date_to = $daterange[1];
$search_query .= "date<='$date_to' AND ";
}
}
if(!empty($input->g['criteria_value'])){
switch($input->g['criteria']){
case 'code':
$search_query .= "code='".$db->real_escape_string($input->g['criteria_value'])."' AND ";
break;
case 'subject':
$search_query .= "subject LIKE '%".$db->real_escape_string($input->g['criteria_value'])."%' AND ";
break;
case 'name':
$search_query .= "fullname LIKE '%".$db->real_escape_string($input->g['criteria_value'])."%' AND ";
break;
case 'email':
$search_query .= "email='".$db->real_escape_string($input->g['criteria_value'])."' AND ";
break;
}
}
}
if($search_query){
$search_query = substr($search_query,0,-5);
}else{
$search_query = "status!='5' AND status!='2'";
}
if($params[0] == 'page'){
$page = (!is_numeric($params[1])?1:$params[1]);
}else{
$page = 1;
}
$order_list = array('code', 'subject', 'last_replier', 'replies', 'priority_id', 'last_update', 'department_id', 'status');
$orderby = (in_array($params[2],$order_list)?$params[2]:'last_update');
$sortby = ($params[3] == 'asc'?'asc':'desc');
if($input->p['do'] == 'update'){
if(verifyToken('tickets', $input->p['csrfhash']) !== true){
$error_msg = $LANG['CSRF_ERROR'];
}elseif(!is_array($input->p['ticket_id'])){
$error_msg = $LANG['NO_SELECT_TICKET'];
}else{
foreach($input->p['ticket_id'] as $k){
if(is_numeric($k)){
$ticketid = $db->real_escape_string($k);
if($input->p['remove'] == 1){
$db->delete(TABLE_PREFIX."tickets", "id='$ticketid'");
$db->delete(TABLE_PREFIX."tickets_messages", "ticket_id='$ticketid'");
removeAttachment($ticketid,'tickets');
}else{
if(array_key_exists($input->p['department'],$departments)){
$db->query("UPDATE ".TABLE_PREFIX."tickets SET department_id='".$db->real_escape_string($input->p['department'])."' WHERE id='$ticketid'");
}
if(array_key_exists($input->p['status'],$statuscolor)){
$db->query("UPDATE ".TABLE_PREFIX."tickets SET status='".$db->real_escape_string($input->p['status'])."' WHERE id='$ticketid'");
}
if(array_key_exists($input->p['priority'],$priority)){
$db->query("UPDATE ".TABLE_PREFIX."tickets SET priority_id='".$db->real_escape_string($input->p['priority'])."' WHERE id='$ticketid'");
}
}
}
}
header('location: '.getUrl($controller,$action,array('page',$page,$orderby,$sortby),$getvar));
exit;
}
}
$max_results = $settings['page_size'];
$count = $db->fetchOne("SELECT COUNT(*) AS NUM FROM ".TABLE_PREFIX."tickets WHERE {$search_query} {$exceptiondep_query}");
$total_pages = ceil($count/$max_results);
$page = ($page>$total_pages?$total_pages:$page);
$from = ($max_results*$page) - $max_results;
$q = $db->query("SELECT * FROM ".TABLE_PREFIX."tickets WHERE {$search_query} {$exceptiondep_query} ORDER BY {$orderby} {$sortby} LIMIT $from, $max_results");
$todayis = time();
while($r = $db->fetch_array($q)){
$trzebra = ($trzebra == ''?1:'');
$timeleft = $todayis-$r['last_update'];
$overdue = ($timeleft >=($settings['overdue_time']*60*60) && ($r['status'] == '1' || $r['status'] == '2' || $r['status'] == '4')?1:0);
if($overdue == 1){
$colortime = '#ff0000';
$tdclass = 'troverdue';
}else{
$colortime = '#8bb467';
$tdclass = ($trzebra == 1?'trzebra':'');
}
$days = floor($timeleft/86400);
$hours = floor($timeleft/3600)-($days*24);
$minutes = floor($timeleft/60)-($days*24*60)-($hours*60);
$seconds = $timeleft-($days*24*60*60)-($hours*60*60)-($minutes*60);
$r['lastupdate'] = ($days?$days.'d ':'').($hours?$hours.'h ':'').($minutes?$minutes.'m ':'').($days?'':$seconds.'s');
$r['priority'] = $priority[$r['priority_id']]['name'];
$r['priority_color'] = $priority[$r['priority_id']]['color'];
$r['color_time'] = $colortime;
$r['td_class'] = $tdclass;
$tickets[] = $r;
}
$template_vars['total_tickets'] = $count;
$template_vars['tickets'] = $tickets;
$template_vars['total_pages'] = $total_pages;
$template_vars['page'] = $page;
$template_vars['orderby'] = $orderby;
$template_vars['sortby'] = $sortby;
$template_vars['getvar'] = $getvar;
$template_vars['error_msg'] = $error_msg;
$template_vars['statuscolor'] = $statuscolor;
$template = $twig->loadTemplate('tickets.html');
echo $template->render($template_vars);
$db->close();
exit;
?>
如何将网址更改为正确的网址？
谢谢！
NB ：您可以参考https://github.com/evolutionscript/HelpDeskZ-1.0/archive/master.zip下载代码。
答案 0 :(得分：2)
我想我找到了这个问题的快速解决方案。
打开文件：views / staff / filter_bar.htm
之后的第46行
<input type="hidden" name="do" value="search" />
在以下后面添加以下两行：
<input type="hidden" name="action" value="tickets" />
<input type="hidden" name="v" value="staff" />