Question

我有一个用例，有人调用我的Twilio号，然后Twilio尝试将调用者与代理连接起来。当代理＃拿起时，我使用ScreenCall进程来确保它是一个人，他们必须按一个数字。问题是，一旦我进入ScreenCall流程，一切都在代理方面工作，但当他们按下一个数字时，呼叫者永远不会连接到他们。

我错过了什么？一旦我移除了屏幕呼叫，一旦座席应答，呼叫者和座席就会立即连接。

public ActionResult CallAgents(string From, string To, string CallSid)
    {
        var response = "<Response><Dial action = '" + Url.Action("EndCall", "Call") + "'>
 <Number action = '" + Url.Action("ScreenCall", "Call") + "'>1231231234</Number></Dial></Response>";

        return new TwiMLResult(response);
    }

 public ActionResult ScreenCall(string From, string To, string CallSid)
    {
        var response = new TwilioResponse();

        response.BeginGather(new { action = "AnswerCall", numDigits = 1 })
            .Say("Press any key to accept the call.")
            .EndGather();


        return new TwiMLResult(response);
    }

 public ActionResult AnswerCall(string From, string To, string CallSid)
    {
        var response = new TwilioResponse().Say("Thank you, you are now being connected.").Record();

        return new TwiMLResult(response);
    }

Answer 1

response.BeginGather（new {action =“AnswerCall”，numDigits = 1}）

上面的

AnswerCall似乎只是一个字符串。 <Gather>的{{3}}需要绝对或相对URL作为值。当代理完成输入数字后，Twilio将对此URL发出GET或POST请求。发出此请求后，Twilio将使用您的回复中收到的TwiML继续当前通话。

您还可以查看本教程中的代码完整调用筛选示例：action attribute

当座席屏蔽呼叫时，那里的片段如下所示：

// POST: Agent/ScreenCall
[HttpPost]
public ActionResult ScreenCall(string from)
{
    var response = new TwilioResponse();
    var incomingCallMessage = "You have an incoming call from: " +
                              SpelledPhoneNumber(from);
    response.BeginGather(new {numDigits = 1, action = Url.Action("ConnectMessage")})
        .Say(incomingCallMessage)
        .Say("Press any key to accept")
        .EndGather();

    response.Say("Sorry. Did not get your response");
    response.Hangup();

    return TwiML(response);
}

// GET: Agent/ConnectMessage
public ActionResult ConnectMessage()
{
    return TwiML(new TwilioResponse()
        .Say("Connecting you now..."));
}

ScreenCall进程不连接呼叫

1 个答案: