Question

我正在使用Sitecore 8.0 rev 150621，我在日志中收到以下错误消息。

MessageTaskRunner worker thread 9 05:07:03错误EmailCampaign：无法发送＆＃39;订阅通知＆＃39; to＆＃39; xdb：14c0c3e8-afd6-4344-98ab-5b86dcb4dd30＆＃39;。

在新鲜的日志中，我也偶然发现了这个错误。我认为Sitecore尝试向订阅者发送订阅电子邮件：14c0c3e8-afd6-4344-98ab-5b86dcb4dd30。

有没有人知道如何在Sitecore xDB上找到这个用户？我尝试使用以下查询在Analytics mongoDB数据库中找到它：

db.Contacts.find({'_id' : '14c0c3e8-afd6-4344-98ab-5b86dcb4dd30'})

但我无法找到任何结果。我做得对吗？或者我在查看错误的数据库表或字段？

请就此向我提出建议。

感谢。

更新

详细错误：

MessageTaskRunner worker thread 3 12:45:46 ERROR EmailCampaign: Failed to send 'Subscription Notification' to 'xdb:14c0c3e8-afd6-4344-98ab-5b86dcb4dd30'.
MessageTaskRunner worker thread 3 12:45:46 ERROR EmailCampaign: Message sending error: System.InvalidOperationException: Custom Data does not contain specified key.
   at Sitecore.Analytics.Automation.Data.AutomationStateContext.UpdateCustomData(String keyName, Object value)
   at Sitecore.Modules.EmailCampaign.Core.Gateways.DefaultAnalyticsGateway.EnrollOrUpdateContact(Contact contact, Guid planId, Guid stateId, EcmCustomValues customValues, String[] validStates)
   at Sitecore.Modules.EmailCampaign.Core.Gateways.DefaultAnalyticsGateway.EnrollOrUpdateContact(Guid contactId, Guid planId, Guid automationStateId, EcmCustomValues customValues, String[] validStates)
   at Sitecore.Modules.EmailCampaign.Core.Analytics.AutomationStatesManager.EnrollOrUpdateContact(Guid contactId, Guid planId, String stateName, EcmCustomValues customValues, String[] validStates)
   at Sitecore.Modules.EmailCampaign.Core.Dispatch.DispatchManager.EnrollOrUpdateContact(Guid contactId, DispatchQueueItem dispatchQueueItem, Guid planId, String stateName, EcmCustomValues customValues)
   at Sitecore.Modules.EmailCampaign.Core.Dispatch.DispatchTask.OnSendToNextRecipient()

Answer 1

您不能将<link href="https://maxcdn.bootstrapcdn.com/bootstrap/3.2.0/css/bootstrap.min.css" rel="stylesheet"/> <script src="https://ajax.googleapis.com/ajax/libs/jquery/2.1.1/jquery.min.js"></script> <script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.2.0/js/bootstrap.min.js"></script> <div class="row"> <div class="col-sm-6"> <div class="panel-group" id="LHS"> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a id="L1" class="collapsed collapse-link-1" data-toggle="collapse" data-parent="#" href="#collapseOne_L"> LHS1 </a> </h4> </div> <div id="collapseOne_L" class="panel-collapse collapseOne collapse"> <div class="panel-body"> Welcome LHS1 </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a id="L2" class="collapsed collapse-link-2" data-toggle="collapse" data-parent="#" href="#collapseTwo_L"> LHS2 </a> </h4> </div> <div id="collapseTwo_L" class="panel-collapse collapseTwo collapse"> <div class="panel-body"> Welcome LHS2 </div> </div> </div> </div> </div> <div class="col-sm-6"> <div class="panel-group" id="RHS"> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a id="L1" class="collapsed collapse-link-1" data-toggle="collapse" data-parent="#" href="#collapseOne_R"> RHS1 </a> </h4> </div> <div id="collapseOne_R" class="panel-collapse collapseOne collapse"> <div class="panel-body"> Welcome RHS1 </div> </div> </div> <div class="panel panel-default"> <div class="panel-heading"> <h4 class="panel-title"> <a id="L2" class="collapsed collapse-link-2" data-toggle="collapse" data-parent="#" href="#collapseTwo_R"> RHS2 </a> </h4> </div> <div id="collapseTwo_R" class="panel-collapse collapseTwo collapse"> <div class="panel-body"> Welcome RHS2 </div> </div> </div> </div> </div>作为字符串进行查询，因为它们以特殊的二进制格式存储。转换由C＃驱动程序处理。有几种方法可以从mongo shell查询GUID。请看一下这些StackOverflow答案：

关于您收到的错误，是一个异常，记录了实际发生的更多详细信息。

Answer 2

请检查您的联系人列表，我认为必须有一些不正确的信息。您是否通过csv文件导入了联系人列表？检查数据的正确性。同样的问题发生在我身上，我花了很长时间才弄清楚我的联系人列表的问题。

Sitecore 8.0 - 错误EmailCampaign：无法发送＆＃39;订阅通知＆＃39; to＆＃39; xdb：14c0c3e8-afd6-4344-98ab-5b86dcb4dd30＆＃39;

2 个答案: