Fineuloader与Norton AV有关

时间:2015-03-16 21:06:01

标签: fine-uploader

我们注意到使用诺顿防病毒软件的用户无法直接上传到Aws s3。在s3网址上引发了403错误。我们已经将此描述为非常具体的Norton用户,并且发生在ie和chrome

这是控制台错误

request for 0
https://****.s3.amazonaws.com/****.mp4?uploads Failed to load resource: the server responded with a status of 403 (Forbidden)
custom.fineuploader-5.0.9.min.js:25 [Fine Uploader 5.0.9] POST request for 0 has failed - response code 403
custom.fineuploader-5.0.9.min.js:25 [Fine Uploader 5.0.9] Specific problem detected initiating multipart upload request for 0: 'The difference between the request time and the current time is too large.'.
custom.fineuploader-5.0.9.min.js:25 [Fine Uploader 5.0.9] Chunked upload request failed for 0, chunk 0

**** used in place of real information

1 个答案:

答案 0 :(得分:1)

日志消息(在问题发布后添加)表明问题在于用户机器上的时钟漂移。目前尚不清楚这与Norton有何关联。如果用户计算机上的时钟偏离实际时间太远,则AWS将拒绝该请求。您需要确保机器时钟相当准确。

Fine Uploader getting "Policy expired" message sending to S3 for some提出了类似的问题。