Question

我有RightNow SOAP API的问题，特别是请求RunAnalyticsReport，代码如下。当我将报告设置为返回固定期间时，导出工作正常，例如4或6个小时。当我将报告设置为需要开始日期（在这种情况下为AlertClosedAfter）时，它会超时。然后我在禁用开始日期要求后重新运行它，它只返回超时后创建的行，无论我是否设置了任何过滤器（我很确定我的过滤器是错误的，所以如果你能帮助我，这将是完美的）。所以现在每次运行它都只会在超时后返回行。你们有什么想法吗？提前谢谢！

以下是代码：

<?xml version="1.0"?>
<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:v1="urn:messages.ws.rightnow.com/v1_2"
xmlns:v11="urn:base.ws.rightnow.com/v1_2"
xmlns:ns2="urn:objects.ws.rightnow.com/v1_2"
xmlns:ns3="urn:generic.ws.rightnow.com/v1_2"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:ns4="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<SOAP-ENV:Header>
<v1:ClientInfoHeader>
<v1:AppID>Create</v1:AppID>
</v1:ClientInfoHeader>
<ns4:Security SOAP-ENV:mustUnderstand="1">
<UsernameToken xsi:type="ns4:UsernameToken">
<Username>username</Username>
<Password>password</Password>
</UsernameToken>
</ns4:Security>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<n0:GetResponse xmlns:n0="urn:messages.ws.rightnow.com/v1_2" xmlns:n2="urn:base.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:n1=
"urn:objects.ws.rightnow.com/v1_2">
<n0:RNObjectsResult>
<n0 :RNObjects xsi:type="n1:AnalyticsReport">
<n2:ID id="103151"></n2:ID>                 
<n1:Filters xsi:type="n1:AnalyticsReportFilter">
<n1:Name>AlertsClosedAfter</n1:Name>
<n1:Operator>
<n2:ID id="6"></n2:ID>
<n2:Name>></n2:Name>
</n1:Operator>
<n1:Values>29/01/2015 13:40</n1:Values>
<n1:Attributes>
<n1:Editable>true</n1:Editable>
<n1:Required>false</n1:Required>
</n1:Attributes>
<n1:DataType>
<n2:ID id="4"></n2:ID>
<n2:Name>DATETIME</n2:Name>
</n1:DataType>
<n1:Prompt>AlertsClosedAfter</n1:Prompt>
</n1:Filters>
<n1:Filters xsi:type="n1:AnalyticsReportFilter">
<n1:Name>Lead Rejection Reason</n1:Name>
<n1:Operator>
<n2:ID id="1"></n2:ID>
<n2:Name>=</n2:Name>
</n1:Operator>
<n1:Values>~any~</n1:Values>
<n1:Attributes>
<n1:Editable>true</n1:Editable>
<n1:Required>false</n1:Required>
</n1:Attributes>
<n1:DataType>
<n2:ID id="1"></n2:ID>
<n2:Name>MENU</n2:Name>
</n1:DataType>
<n1:Prompt>Lead Rejection Reason</n1:Prompt>
</n1:Filters>
</n0:RNObjects>
</n0:RNObjectsResult>
</n0:GetResponse>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Answer 1

我相信日期的格式是：

<year-month-day>T<24 hour time>Z

例如：

2015-01-29T13:40:00Z

将您的AlertsClosedAfter过滤器值更改为类似的内容。

RunAnalyticsReport返回不正确的行

1 个答案: