Question

Lotus Notes客户端在几天前的用户之一崩溃了。之后我们让他安装Lotus Notes两次，但问题还在继续。请找下面的NSD。它显示堆栈跟踪顶部的ntdll.EtwEventEnabled和访问冲突作为错误消息，但我无法找到解决方案。

############################################################
### FATAL THREAD 1/6 [ NLNOTES:146c:17e0]
### FP=0x0012ef28, PC=0x774e224d, SP=0x0012eed8, stksize=80
### EAX=0x00000000, EBX=0xfffffffc, ECX=0x00000000, EDX=0x00000004
### ESI=0x01af05f8, EDI=0x01af05fc, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010213
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
 [ 1] 0x774e224d ntdll.EtwEventEnabled+458 (0,0,1af05f8,1af0428)
 [ 2] 0x774e215c ntdll.EtwEventEnabled+217 (1af05f8,3,0,3b88fa0)
@[ 3] 0x10010b6d nstclientu._STCRegisterForStatusNotifications@8+93 (1af0428,701ca,3b9c880,12efa4)
@[ 4] 0x61632beb nnotesws._DeskIMRegisterForStatusNotifications@8+75 (1af0428,701ca,12f624,3b9c880)
@[ 5] 0x61801fce nnotesws.CLineView::CheckForSametimeColumn+254 (4,61b5c808,3ba9a80,0)
@[ 6] 0x612a7734 nnotesws.CLineView::ProcessMessage+7124 (3b9c880,701ca,73d,0)
@[ 7] 0x6129ea41 nnotesws.CViewSubprogram::SubMessageProc+497 (3ba9a80,73d,0,0)
@[ 8] 0x611848f4 nnotesws._MainWndProc@16+6932 (701ca,73d,0,0)
 [ 9] 0x7762c4e7 USER32.gapfnScSendMessage+463 (61182de0,701ca,73d,0)
 [10] 0x7762c5e7 USER32.gapfnScSendMessage+719 (0,61182de0,701ca,73d)
 [11] 0x7762cc19 USER32.gapfnScSendMessage+2305 (61182de0,0,12f7a8,61221998)
 [12] 0x7762cc70 USER32.DispatchMessageW+15 (12f788,612216d0,61180000,1)
@[13] 0x61221998 nnotesws._NEMMainLoop@4+712 (401000,0,1f224c,0)
@[14] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,1f224c,1)
@[15] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (7ffd3000,12ffd4,7751377b,7ffd3000)
 [16] 0x75cded6c kernel32.BaseThreadInitThunk+18 (7ffd3000,77764db1,0,0)
 [17] 0x7751377b ntdll.RtlInitializeExceptionChain+239 (401cc6,7ffd3000,0,0)
 [18] 0x7751374e ntdll.RtlInitializeExceptionChain+194 (401cc6,7ffd3000,0,78746341)

Generated Messages:

   INFO (0): Using PSAPI DLL
   INFO (0): Found 2 Notes processes, matched 2
   INFO (0): Starting Debugger
   INFO (0): Walk mem for process NLNOTES (146c)
   INFO (0): Walk mem for process ntaskldr (1040)
   INFO (0): terminated process [ NLNOTES:146c]
   INFO (0): terminated process [ntaskldr:1040]
   INFO (0): Deleting pid.nbf
   WARNING (3): can't get process 342622208 status
   WARNING (0): Debugger still attached to 2 processes

   ERROR (4): can't attach to process [       ?:0004] - (5) Access is denied.

   ERROR (0): exception(0): thread aec got system exception: ACCESS_VIOLATION (3221225477)

先谢谢，人士Himanshu

Answer 1

基于堆栈和版本号，它似乎与SPR EZEL6XZ5S3相匹配。这是Notes 6.5.3＆amp; 6.5.5会在Vista上崩溃（点击欢迎页面上的邮件图标）。

在创建SPR时，Vista都不支持任何版本（可能在以后的修订包中有所改变）。

从未在R6中进一步研究过，并转移到R7 / R8，在那里发现它不可再现。

基于此，我建议为该版本安装最新的fixpack。但是R6已经过期，所以如果这不能解决问题，那么唯一的其他解决方案就是升级到以后支持的版本。

我看不到堆栈的其他报告。

Lotus Notes客户端崩溃ntdll.EtwEventEnabled

1 个答案: