Question

我在多个地点都有可以解决的多个问题。根据位置和问题，票证将被路由到特定技术。我不确定如何向多个技术人员查询或过滤多个位置，多个问题。示例：位置1，计算机问题，已发送给计算机技术人员。位置1，接线问题，已发送给接线技术人员。

Answer 1

以下是此解决方案（GIF）的作用： Assign Issues to Techs

首先，您需要设置与模型的关系，以便可以按过滤器进行查询并将问题按类型和位置“分配”给Techs。您的模型关系如下所示：

一个问题到一个位置
一项技术

的许多问题

然后您创建问题，并将位置和技术与Forms小部件相关联。如果要根据条件自动将问题分配给技术人员，则必须用另一个功能替换“表单”按钮上的默认“创建新项目” onClick功能。您可以使用客户端脚本或服务器脚本更改关联。请参阅文档here。试试我制作的这个客户端脚本：

function createAssignIssuePublic(){

  // Datasources declaration
  var issuesDatasource = app.datasources.Issues;
  var locationDatasource = app.datasources.Locations;

  // Creates an Issue item(record) and after it's finished a Tech is associated to it.
  // Notice the callback function.
  issuesDatasource.createItem(function(record){

    var techsDatasource = app.datasources.Techs;

    // Create a query.
    var techsQuery = techsDatasource.query;

    var issue = issuesDatasource.item;
    var location = issue.Location.Name;

    // Setting the conditionals to assign Tech per issue and location
    if (issue.Type == "Computer issue"){

      // Query by filter (name equals)
      techsQuery.filters.Name._equals = "Computer Tech";

      // Reloads Tech datasource per previous query filter. 
      // Once loaded, it relates the tech item to the issue item/record.
      techsDatasource.load(function(){
        var relatedTech = techsDatasource.item;

        // Changes the Associated Tech
        record.Tech = relatedTech;
      });
  }

  // If issue is "Wiring issue" but NOT in a "Critical Location"
  else if (issue.Type == "Wiring issue" && location !== "Critical Location"){

      techsQuery.filters.Name._equals = "Wiring Tech";

      techsDatasource.load(function(){
        var relatedTech = techsDatasource.item;                  
        record.Tech = relatedTech;
      });
  }

  // If issue is "Wiring issue" but IN in a "Critical Location"
  else if (issue.Type == "Wiring issue" && location == "Critical Location"){

      techsQuery.filters.Name._equals = "Tech Lead";

      techsDatasource.load(function(){
        var relatedTech = techsDatasource.item;
        record.Tech = relatedTech;            
      });
  }

  else{} });}

使上一张表显示所选技术人员所遇到的问题的原因是，下拉窗口小部件的值为@datasources.Issues.query.filters.Tech._equals，并重新加载了Issues数据源onValueChange。

App Maker查询多个值并分配给另一个值

1 个答案: